Top Customer Success & Experience Jobs in Charlotte, NC

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.

Own multiple health-plan partner accounts from onboarding through ongoing success. Manage partner communication, implementation launches, performance metrics, escalations, reporting, program optimization, and cross-functional coordination across sales, operations, clinical, and technical teams. Identify growth opportunities, diagnose issues using program data, and lead initiatives that improve utilization and partnership outcomes. Clinical expertise as an Occupational Therapist, Physical Therapist, or related healthcare professional is required.

Own strategy and success for a portfolio of pharmaceutical and biotechnology customer accounts. Advise clinical development stakeholders, drive Faro platform onboarding and adoption, lead change management, measure value and ROI, manage retention risks, identify growth opportunities, and develop executive relationships. Partner cross-functionally with Commercial, Product, Solutions Onboarding, and Data teams to communicate customer insights and improve Customer Strategy capabilities.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Drive Microsoft 365 Copilot trial adoption across ASEAN by enabling CSP partners and resellers, supporting customer qualification and activation, resolving adoption blockers, managing pipelines, tracking KPIs, and supporting trial-to-paid conversion. The role also coordinates with Microsoft teams and distributors, maintains CRM accuracy, delivers performance insights, and supports continuous process improvement.

Leads and develops a high-performing Customer Success team responsible for retention, renewals, expansion, and customer outcomes across a B2B SaaS portfolio. Oversees account health, renewal pipelines, risk mitigation, success planning, playbook execution, performance management, hiring, coaching, and career development. Partners cross-functionally with Sales, Product, Finance, Operations, and CS leadership while serving as an escalation point for complex customer situations.

Own engagement, adoption, and value delivery for a portfolio of enterprise B2B customers, primarily in the US. Build executive and day-to-day stakeholder relationships, identify customer growth opportunities and cross-account use-case patterns, share insights internally, and collaborate with Product, Technology, and Design. The role requires enterprise customer success experience, strategic business orientation, strong communication, and the ability to work effectively in a remote-first startup environment.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.