Top Customer Success & Experience Jobs in Charlotte, NC

Supports assigned payment-industry partners through merchant onboarding, underwriting approvals, account activation, pricing, equipment, commissions, and operational inquiries. Acts as a liaison across underwriting, risk, technical support, finance, operations, and sales teams to resolve issues. Maintains partner relationships, monitors engagement, identifies activation challenges, supports growth initiatives, and communicates feedback to management. The role is remote and requires strong organization, communication, problem-solving, CRM, and payment operations skills.

Leads RevenueCat’s multi-lane Customer Growth function across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. Owns segmentation, coverage strategy, customer adoption, strategic accounts, scalable education, advisory operations, cross-functional decision rights, customer insights, metrics, hiring, and organizational design. The role builds a unified operating system that improves customer outcomes, retention, expansion quality, product adoption, and customer revenue while developing leadership across the function.

Owns Gainsight CS administration and operations in a SaaS environment. Configures workflows, health scores, CTAs, playbooks, Success Plans, reports, dashboards, automation, Rules Engine logic, and Journey Orchestrator programs. Partners with Customer Success and system owners to translate lifecycle strategies into scalable configurations and integrations. Supports Gainsight PX and Skilljar, establishes governance and documentation, trains users, and improves operational efficiency.

Manage a large portfolio of agency partners by diagnosing campaign performance, interpreting CPA, ROAS, pacing, creative, and audience signals, and recommending optimizations. Provide support and platform education, drive adoption and retention, identify churn risks, execute engagement playbooks, escalate complex issues, maintain account records, and share partner feedback to improve products and processes.

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Manage strategic advertiser accounts throughout the campaign lifecycle, serving as a consultative advisor and primary client contact. Monitor campaign performance, identify optimization and revenue-growth opportunities, resolve issues, and present insights and recommendations. Lead client onboarding and education, collaborate with Sales, Product, and Operations, advocate for customer needs, and use AI-powered workflows to improve analysis, efficiency, and client outcomes.

Lead complex workforce SaaS implementations from discovery and solution design through launch, adoption, optimization, renewal, and expansion. Advise executive and operational stakeholders, facilitate strategic planning and implementation workshops, manage workstreams and dependencies, and translate customer needs into scalable product solutions. Partner with Product, Engineering, Data, and Design while providing workforce-market expertise, driving stakeholder alignment, platform adoption, and long-term customer outcomes.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Manage a portfolio of campaign and service-level partners using Murmuration’s Organizer platform and related tools. Responsibilities include onboarding, ongoing adoption, troubleshooting, support coordination, partner meetings, training, documentation, feedback collection, and cross-functional project leadership. The role helps partners use data and analytics effectively, execute campaigns, resolve issues, and maximize the value of Murmuration’s products and services.