Remote - Malaysia
Role Summary
The Partner Success Specialist – Microsoft 365 Copilot drives Microsoft 365 Copilot trial adoption across ASEAN by engaging CSP partners and resellers, enabling customer trial activation, accelerating adoption, and supporting trial-to-paid conversion. This role combines partner enablement, pipeline management, and customer success to deliver measurable business outcomes.
Key Responsibilities
Partner Activation & Enablement
- Engage CSP partners and resellers through 1: many and 1:1 session and email.
- Deliver enablement on Copilot trial offers, activation processes, and customer qualification.
- Coach partners on identifying customer opportunities and driving trial adoption.
Trial Activation & Adoption
- Support partners with customer qualification, trial setup, and activation.
- Monitor trial progress and help resolve activation or adoption blockers.
- Drive customer engagement and support trial-to-paid conversion planning.
Pipeline & Operations
- Manage reseller and customer pipelines from outreach through conversion.
- Maintain CRM/tracker accuracy and activation evidence.
- Monitor KPI performance, identify risks, and escalate issues as needed.
Reporting & Insights
- Track outreach, activations, adoption, and conversion metrics.
- Provide regular performance updates and actionable insights.
- Support business reviews and continuous process improvement.
Stakeholder Collaboration
- Partner with Microsoft teams, distributors, and resellers to ensure successful program execution.
- Coordinate technical and operational escalations when required.
Required Qualifications
- 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.
- Strong communication, stakeholder management, and presentation skills.
- Experience managing pipelines and outbound engagement activities.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's degree preferred.
Preferred Qualifications
- Experience with Microsoft partners, CSP, or cloud solutions.
- Familiarity with Microsoft 365, Copilot, and subscription services.
- Experience supporting trials, adoption programs, or customer success initiatives.
- Additional ASEAN language skills are an advantage.
Benefits:
Inviso?is?focused?on?creating?an?environment?where?employees?feel?valued?and?supported.?Our?employee?benefits?reflect?this,?with?a?compensation?package?that?is?competitive,?fair, and flexible.??This is a full-time/permanent opening with Inviso in KL that comes with benefits, including inpatient and outpatient medical care, paid annual leave and public holidays, and an annual training allowance.?
Skills Required
- 2-4 years of experience in partner development, inside sales, customer success, channel management, or program operations
- Strong communication, stakeholder management, and presentation skills
- Experience managing pipelines and outbound engagement activities
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree
- Experience with Microsoft partners, CSP, or cloud solutions
- Familiarity with Microsoft 365, Copilot, and subscription services
- Experience supporting trials, adoption programs, or customer success initiatives
- Additional ASEAN language skills
What We Do
Inviso Corporation is a global technology consulting firm based in Bellevue, Washington. The company specializes in helping organizations optimize security, performance, and digital decision-making by combining expertise in AI, data, marketing, and sales enablement. Their services include application development, business intelligence, and software asset management, catering to a diverse range of clients from small businesses to large enterprises.
