Top Customer Success & Experience Jobs in Charlotte, NC

Manage assigned ERP customers in Chemical and Food & Beverage verticals to grow recurring revenue by driving adoption, retention, upsell/cross-sell, renewal readiness, and serving as trusted advisor and escalation point.

Leads the unified post-sales organization across onboarding, customer success, and technical support for three SaaS brands. Designs the operating model, processes, metrics, and organizational structure; drives retention, expansion, churn reduction, cost efficiency, and customer satisfaction. Uses AI, automation, and data to improve service delivery, identify risks and opportunities, support cross-functional alignment, and integrate post-M&A teams and practices.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

As a Technical Services Engineer III, you will support clients through integration and ongoing optimization of impact.com's SaaS platform, troubleshooting technical issues and enhancing client experience.