Top Customer Success & Experience Jobs in Charlotte, NC

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

As a Technical Services Engineer III, you will support clients through integration and ongoing optimization of impact.com's SaaS platform, troubleshooting technical issues and enhancing client experience.

Serve as a trusted technical advisor for enterprise accounts, aligning IT strategy with business outcomes. Lead executive engagements, architecture reviews, risk mitigation, adoption programs, and technical sales support to drive revenue, cloud modernization, cybersecurity, AI, data, and infrastructure initiatives.

As a SkillBridge Intern in Marketing, you'll collaborate on product delivery, ensure project success, and engage clients, while gaining valuable experience in a remote or on-site setting.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

This role provides executive support to the Managing Director, managing schedules, correspondence, meetings, and coordinating team projects across time zones.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.