Top Customer Success & Experience Jobs in Charlotte, NC

Serve as the technical advisor for enterprise customers: manage onboarding, drive adoption and expansion, run QBRs, maintain customer health, advocate internally, and resolve technical issues while improving documentation and processes.

Responsible for onboarding customers and leading strategies in SEO and content, converting initial engagements into long-term contracts while ensuring customer satisfaction and growth.

As an OPI/VRI Interpreter, you will provide interpretation services across languages, ensuring effective communication while maintaining cultural sensitivity and ethical standards.

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.

The Customer Operations Lead oversees daily customer operations, ensuring high-quality outcomes through effective billing, non-technical support, and escalation management. They drive renewals and upsells while maintaining SLAs and operational excellence.

Lead and scale Recast's Customer Enablement Program: design curriculum, deliver trainings and webinars, build enablement content libraries, deploy enablement platform, and collaborate with Customer Success, Support, and Product to improve product adoption and resolve recurring customer issues.

Manage a portfolio of clients using isolved HCM, provide ongoing support, troubleshoot system issues, deliver training, advise on payroll/HR/benefits/time & attendance, document interactions in CRM, and identify upsell opportunities to increase platform adoption.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

Lead multiple Operations Managers to execute accurate, compliant, high-volume money movements. Translate strategy into operational plans, drive SLAs/KPIs, manage risk and controls, mentor leaders, partner cross-functionally (Product, Engineering, Data, Legal, Sales), conduct root-cause analyses, and scale process automation to improve customer experience and operational efficiency.