Top Customer Success & Experience Jobs in Charlotte, NC

Own post-sale success for strategic healthcare accounts: drive adoption, realized value, governance, and retention. Build executive relationships, create multi-quarter value roadmaps, manage escalations, and orchestrate cross-functional teams to deliver measurable clinical, operational, and financial outcomes.

The Business Control Specialist supports Third Party Governance by managing compliance, conducting risk assessments, and collaborating with stakeholders to improve control environments.

The Account Services Representative assists Client Service Managers in providing top-notch service, resolving client requests, coordinating transactions, generating reports, and managing projects efficiently.

Palmetto invites interested candidates to join its talent community for potential future roles in clean tech, emphasizing a promote-from-within culture and career growth opportunities.

The SAP C4C Functional Consultant will design and implement SAP C4C solutions, configure the system, manage user training, and support integration with various SAP modules and devices.

The role involves managing Facebook page promotions, collecting likes, and may lead to a full-time position. Candidates should be current students.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Own complex post-sale technical relationships from onboarding through adoption and renewal. Lead implementations, integrations, configurations, and security reviews; advise strategic customers on identity, access, device trust, and SaaS security. Partner with Customer Success and cross-functional teams to drive customer value, manage risks, support expansion, create scalable resources, and mentor team members while serving as an escalation point.

Own strategic client relationships for retail media accounts, developing paid search and display strategies, budgets, marketing calendars, performance reports, and growth recommendations. Analyze large datasets and retail media KPIs to identify opportunities, improve advertising effectiveness, and align stakeholders. Present business reviews, support product launches, coordinate with internal teams, and streamline workflows using AI tools. The role requires strong e-commerce, digital marketing, account management, analytical, communication, and presentation skills.