Top Customer Success & Experience Jobs in Charlotte, NC

The Incident Manager oversees the lifecycle of production issues, partners with teams to restore service, and drives root cause analysis to prevent future incidents.

The Streaming Anchor will lead live broadcasts, create compelling stories, collaborate with the news team, and engage audiences through innovative content for streaming platforms.

The Fundraising Canvasser role involves engaging the public to promote reproductive rights through fundraising. Responsibilities include delivering campaign messages, managing canvassing teams, and facilitating training.

The Clinic Coordinator acts as a patient liaison, generating leads, closing leads, maintaining memberships, and nurturing relationships through effective communication and customer service. They handle lead generation via social media and community events, schedule appointments, provide information about services, and respond to inquiries.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

The Customer Support Advisor will provide exceptional service by resolving customer inquiries about security systems and products, utilizing various communication platforms.

Provide client-facing support and training for the MSIGHTS Platform, monitor platform operations, perform data QA and ad hoc analysis, resolve data issues, coordinate with technology team, manage client projects, and maintain documentation of reporting logic and developments.

The Luxury Sales Consultant at Blue Nile provides exceptional customer service, assists in jewelry purchases, builds long-term customer relationships, and meets sales goals in a retail environment.

The Hardgoods Coordinator will lead the Bike & Snow departments, ensuring exceptional customer service, training staff, managing operations, and enhancing community relationships while achieving sales goals.

The Staffing Support Coordinator manages staffing logistics, including interviews, onboarding, and staff development, ensuring a warm experience for candidates and employees.