Top Customer Success & Experience Jobs in Charlotte, NC

Own enterprise customer outcomes, adoption, and value realization for industrial AI deployments. Lead complex implementation programs, technical workshops, and solution discussions while coordinating engineering, product, delivery, sales, and customer stakeholders. Translate AI insights into operational improvements, support account expansion, and develop long-term strategic partnerships with industrial organizations.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Own complex post-sale technical relationships from onboarding through adoption and renewal. Lead implementations, integrations, configurations, and security reviews; advise strategic customers on identity, access, device trust, and SaaS security. Partner with Customer Success and cross-functional teams to drive customer value, manage risks, support expansion, create scalable resources, and mentor team members while serving as an escalation point.

Own strategic client relationships for retail media accounts, developing paid search and display strategies, budgets, marketing calendars, performance reports, and growth recommendations. Analyze large datasets and retail media KPIs to identify opportunities, improve advertising effectiveness, and align stakeholders. Present business reviews, support product launches, coordinate with internal teams, and streamline workflows using AI tools. The role requires strong e-commerce, digital marketing, account management, analytical, communication, and presentation skills.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Owns customer success for major enterprise clients by advising on Akamai solutions, assessing architectures, managing web performance, cloud, and security initiatives, and guiding adoption. Develops account strategies, builds relationships and project pipelines, leads cross-functional teams, mentors colleagues, and partners with sales and pre-sales to expand services. Requires strong technical knowledge, consulting experience, and the ability to deliver large technical programs.

Manage strategic customer relationships from onboarding through renewal, driving product adoption, retention, and measurable business outcomes. Responsibilities include platform walkthroughs, account performance monitoring, deployment and adoption strategies, risk and opportunity forecasting, renewal support, issue coordination, process documentation, and communicating customer feedback internally. The role requires data analysis, product expertise, cross-functional collaboration, and continuous improvement of customer success processes.

Manage a portfolio of enterprise SaaS customers, guiding onboarding, adoption, engagement, and retention. Build customer relationships, monitor health and usage data, resolve issues with internal teams, prepare business reviews, communicate product feedback, support renewals, and identify expansion opportunities with Sales. The role requires strong communication, problem-solving, multitasking, CRM or CSP experience, and familiarity with SaaS or EHS software.

Owns complex enterprise and multi-campus SaaS implementations from onboarding through launch, ensuring adoption and smooth transition to Partner Success. Manages project plans, change management, stakeholder communication, risk mitigation, CRM integrations, SFTP configuration, field mapping, and data alignment. Mentors implementation team members, improves implementation standards, and serves as a trusted advisor to strategic higher-education partners.