Top Customer Success & Experience Jobs in Charlotte, NC

The Support Specialist provides first-level technical support via phone and email, resolves incidents, documents issues, escalates complex cases, and maintains client communication in a 24/7 coverage environment.

The Senior Consultant leads the implementation of complex Genesys contact center solutions, coordinating with vendors and articulating technical concepts to clients.

The Dynamic PC Support Technician provides customer support for desktop and laptop repair, troubleshooting for technical issues, and maintains service delivery standards.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Coordinate and drive customer onboardings by owning requirements, tracking dependencies across internal teams, preparing and validating onboarding files, surfacing risks early, supporting customer communications, and improving onboarding processes. Grow into direct account ownership while managing multiple concurrent implementations and ensuring timely, accurate delivery.

Manage and deepen strategic CPA and accounting firm partnerships by coordinating partner engagement, reporting, events, and CRM-tracked interactions. Ensure execution of commitments, collaborate cross-functionally to support partner needs, and help embed Choreo Advisors within partner firms to expand formal CPA partnerships.

Manage and grow corporate trust client relationships, ensure service quality, support new business development, identify and mitigate operational risks, and coordinate operational changes. May meet revenue goals and supervise or train staff.

The Relationship Specialist ensures excellent service delivery for loan and deposit processes, assisting members in various financial transactions, maintaining compliance, and supporting banking operations.

The Associate will support the Global Client Group by managing logistics for the Way of Selling curriculum, coordinating cohorts, and ensuring effective communication. Responsibilities include project planning and fostering productive training experiences.

Serve as a first point of contact across phone, chat, and email; guide customers through application and product questions; troubleshoot platform issues; complete compliance steps accurately; explain financial concepts clearly; identify trends to improve experience; participate in training and licensing; contribute to a high-performing team.