Top Customer Success & Experience Jobs in Charlotte, NC

The role is focused on providing remote support and leadership in a growing life insurance company, emphasizing excellent communication and problem-solving skills.

The Manager, Customer Solutions leads a team to enhance customer experience in LTL, develops solutions, and optimizes operations to grow sales.

The Account Manager oversees client relationships, providing strategic insurance advice, managing renewals, preparing proposals, and ensuring client needs are met. Responsibilities include policy reviews, claims assistance, and staying updated on industry trends.

The role involves implementing Adobe Marketing Cloud tags, consulting with stakeholders on web analytics projects, and developing tracking strategies. The candidate must have strong JavaScript skills and experience with Ensighten TMS.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Manage a portfolio of 175–200 small business clients as their main contact, provide phone-based support (up to 30 outbound calls/day), monitor engagement, conduct monthly check-ins, identify upsell opportunities, collaborate with internal teams to resolve issues, and drive client retention through tailored strategies and industry insights.

Manage ongoing customer relationships for ATISM accounts: process quotes and orders, track shipments, handle discrepancies, coordinate internal/external requests, support customer reviews, manage agreements, drive continuous improvement, and gather market feedback to maintain and grow business.

Provide technical support for Esri's GIS platform, analyze customer issues, document solutions, and assist users in optimizing location intelligence.

The Director of Kanbrick Community will expand the business builder community by connecting with CEOs, fostering relationships, and collaborating across the team to enable long-term partnerships. Responsibilities include engaging with values-aligned leaders, sharing Kanbrick's story, and building systems to track relationship insights while traveling for events and meetings.

The Learning Experience Design Specialist designs engaging, research-based learning experiences for primary care practices, focusing on technology adoption and workflow support while collaborating across teams.