Top Customer Success & Experience Jobs in Charlotte, NC

The Customer Support Advisor will provide exceptional service by resolving customer inquiries about security systems and products, utilizing various communication platforms.

Resolve inbound customer support requests for robotics products through HubSpot, troubleshoot routine hardware and software issues, meet SLA targets, and escalate complex problems appropriately. Manage regional loaner fleet logistics, initiate RMA and service workflows, maintain knowledge-base documentation, identify recurring issue patterns, and share customer feedback with Customer Success, Product, Engineering, and Operations teams. The hybrid role is based in Charlotte, North Carolina.

Manage the client experience for Axios Local Marketplace advertisers from campaign setup through execution and reporting. Review and publish listings, ensure accurate and compliant submissions, communicate updates, promote the semi-service model, maintain tracking documents, and analyze performance trends. Collaborate with Product, Sales, and Editorial teams to improve workflows, products, and advertiser and reader experiences as Marketplace expands.

Onboard and guide Microsoft customers throughout their product lifecycle, driving retention, growth, and renewals. Conduct customer success reviews, analyze consumption reports, manage service delivery workflows, coordinate orders and deliveries, and build relationships with customers and partners. Collaborate with sales and project teams to align services with customer objectives, support co-selling opportunities, and communicate service status and upcoming needs.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

The Senior Consultant leads the implementation of complex Genesys contact center solutions, coordinating with vendors and articulating technical concepts to clients.

The Support Specialist provides first-level technical support via phone and email, resolves incidents, documents issues, escalates complex cases, and maintains client communication in a 24/7 coverage environment.

The Dynamic PC Support Technician provides customer support for desktop and laptop repair, troubleshooting for technical issues, and maintains service delivery standards.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.