Top Customer Success & Experience Jobs in Charlotte, NC

Partner with large enterprise customers to define AI strategies, prioritize high-impact use cases, drive enterprise adoption, measure outcomes, and lead cross-functional teams to realize business value from generative AI.

Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.

Serve as the frontline contact for customers using Accel Health's credentialing SaaS: answer credentialing and payer enrollment questions, manage support tickets, track credentialing status, onboard new customers, collect and validate provider data, escalate product/engineering issues, and relay customer feedback to product teams to improve the platform.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Own and improve end-to-end payroll and partner operational processes across CX. Design scalable workflows, define SLAs and escalation paths, coordinate incidents, analyze data for trends and risks, and drive cross-functional process standardization using Zendesk, Slack, Asana, and related systems.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, de-escalate technical issues, and increase adoption. Conduct high-touch video meetings, analyze usage and workflows, project-manage technical resolutions, and advocate customer needs cross-functionally. Maintain CRM rigor, use AI/internal tools to scale work, and help shape a scalable payroll success model.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.