Top Customer Success & Experience Jobs in Charlotte, NC

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.

Provide combined contact-center and social media support for pet brand customers. Respond to calls, comments, and direct messages; resolve order, billing, shipping, refund, exchange, and product issues; manage escalations and de-escalate complaints. Maintain accurate customer records, moderate online content, communicate promotions, document feedback and recurring issues, meet contact-center metrics, support peers, and provide reporting and process-improvement insights.

Own end-to-end onboarding for high-revenue customers, partnering with Account Executives and internal teams to guide data migration, payments setup, website configuration, team permissions, and product enablement. Serve as the primary customer contact, manage timelines and risks, conduct walkthroughs, resolve technical issues, document progress in CRM tools, and share feedback to improve onboarding processes.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Own and grow employer and workplace partnerships through onboarding, activation, optimization, renewal, and expansion. Build success plans, engagement campaigns, business reviews, and data-driven recommendations while managing escalations, renewals, compliance, and cross-functional execution. Serve as a trusted advisor to HR, Benefits, Payroll, and executive stakeholders, using Salesforce and reporting tools to track performance, risks, opportunities, and next steps. Travel approximately 10–15% as needed.

Retain existing veterinary clinic customers through proactive phone, email, chat, and video outreach. Identify at-risk accounts, resolve concerns, train users, deliver presentations and demos, create educational content, gather feedback, analyze customer engagement, and share product recommendations cross-functionally. The role also supports process improvements and collaborates with Customer Experience, Sales and Growth, and Engineering teams.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.