Senior Lead Business Execution Consultant - Enterprise Root Cause Analysis - Executive Insights Lead

About this role:
Wells Fargo is seeking a Senior Lead Business Execution Consultant. The Executive Insights Lead will define and drive strategic insights for the Enterprise Root Cause Analysis team. This role is responsible for uncovering actionable insights from complaints, Loudspeaker, customer remediations, and other customer and employee feedback channels to drive enterprise-wide improvements by influencing business leaders with compelling insights. This role requires expertise in research design, advanced analytics, and executive-level communication to influence senior leadership decisions.
In this role, you will:

• Lead Insight Generation: Design and execute research using qualitative and quantitative methods to identify root causes, trends, and patterns.
• Drive Executive Communication: Build and deliver polished, impactful presentations for senior leadership (OC/OC+1), translating complex findings into clear strategic recommendations.
• Champion Customer Experience: Apply customer experience tools and methodologies, e.g., JD Power, Net Promoter System, to benchmark and analyze Voice of the Customer (VoC) data.
• Collaborate Across the Enterprise: Partner with analytics, technology, and business teams to develop long-term, cost-effective solutions that address systemic issues.
• Influence Strategy: Serve as a trusted advisor to leadership, guiding decisions with data-driven insights and thought leadership.

The ideal candidate:

• Has substantial experience in research design and analytics.
• Combines strategic thinking with data-driven insight generation and exceptional presentation skills.
• Has the confidence to engage in candid, high-stakes conversations with senior leaders.
• Is passionate about customer and employee experience.
• Thrives in ambiguity and adapts quickly to change.
• Brings intellectual curiosity to every challenge.
• Excels at critical thinking and adjusts strategies in response to new information.

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 + years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking).

Desired Qualifications:

• Experience with root cause analysis and enterprise complaints/remediation processes.
• Expertise in survey tools, benchmarking techniques, and VoC analysis.
• Proven ability to synthesize research into actionable insights and influence senior leaders.
• Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs.
• Exceptional executive communication skills, including building high-impact decks and influencing through candid conversations with all levels of leadership.
• Comfortable with ambiguity, passionate about customer and employee experience, and intensely curious.
• Advanced PowerPoint and data visualization skills.
• MBA or advanced degree.

Job Expectations:

• Ability to travel up to 10% of the time
• This position offers a hybrid work schedule
• Only hiring at locations posted

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
7 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.