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Top Customer Success & Experience Jobs in Charlotte, NC
Healthtech • Pet
The Head of Customer Success will lead the strategy for Vetcove's Home Delivery platform, overseeing a team to drive adoption and support among veterinary hospitals. Responsibilities include building relationships, optimizing processes, collaborating across teams, and establishing metrics for success, while conducting reviews and gathering client feedback.
Top Skills:
Crm ToolsExcelPowerPoint
Cloud • Security • Software • Cybersecurity • Automation
The Assigned Support Engineer provides technical support to major customers, resolves complex issues, engages with stakeholders, and collaborates with product and development teams.
Top Skills:
BashCi/CdGitlabKubernetesLinuxRubyRuby On RailsServerless
Consumer Web • Healthtech • Professional Services • Social Impact • Software
The Associate Principal, Payer Partnerships will manage health plan partnerships, optimize contracts, conduct market analysis, and collaborate with internal teams to drive strategic growth.
Information Technology • Productivity • Professional Services • Software
The role involves providing pre-sales technical expertise for ServiceNow solutions, including customer engagement, technical presentations, solution design, and collaboration with sales and engineering teams.
Top Skills:
Application DevelopmentAutomation HubCloud EngineeringIntegration HubItamItomItsmSecopsServicenow
Big Data • Fintech • Mobile • Payments • Financial Services
Manage key accounts to drive growth in partnerships, oversee contract negotiations, and ensure customer satisfaction while collaborating across teams.
Top Skills:
Bi ToolsSalesforce
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Edtech • Social Impact
The Product Enablement Specialist II facilitates training for partner teams on SaaS products, manages product support issues, and serves as a technical liaison between teams to enhance partner experiences.
Top Skills:
Google SuiteJIRASaaSTableauZendesk
Cloud • Mobile • Software
The Director of Post Sale Operations will lead Customer Success strategies, develop metrics, own the tech stack, and ensure alignment across departments.
Top Skills:
GainsightSalesforce
Artificial Intelligence • Healthtech • Information Technology • Software • Conversational AI • Generative AI • Automation
The Solutions Consultant provides technical expertise in the sales process, collaborates with teams, and conducts product demonstrations and training for healthcare software solutions.
Top Skills:
AICloud ComputingSaaSSoftware ArchitectureSoftware SolutionsWeb Technologies
Legal Tech • Software • Generative AI
As a Technical Support Specialist, manage customer support tickets, resolve bugs, communicate with clients, and document processes to ensure customer satisfaction with legal tech solutions.
Top Skills:
APIsCrm PlatformsFreshdeskSaaSServicenowZendesk
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
The Professional Services Consultant will onboard and support new customers, guide platform optimizations, and facilitate workshops to enhance user adoption and success.
Top Skills:
APIsCrm PlatformsJavaScriptKustomerNode.jsReactSalesforceZendesk
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