Top Customer Support Jobs in Charlotte, NC

5 Hours AgoSaved
In-Office or Remote
26 Locations
17-20 Hourly
Junior
17-20 Hourly
Junior
Security
Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.
Top Skills: Alarm SystemsComputer ApplicationsHardware TroubleshootingHome Automation SystemsSoftware Troubleshooting
5 Hours AgoSaved
Remote
United States
13-15 Hourly
Entry level
13-15 Hourly
Entry level
Information Technology • Database • Consulting
Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, answer technical questions, update work order statuses, prioritize assignments, meet productivity and turnaround goals, and communicate unusual situations to management.
5 Hours AgoSaved
Remote
United States
13-15 Hourly
Entry level
13-15 Hourly
Entry level
Information Technology • Database • Consulting
Contact insurance policyholders by phone, SMS, and email to schedule appraisal appointments, explain requirements, and address concerns. Assist homeowners with the ASSIST photo-capture app, including installation and technical questions. Maintain accurate work order statuses, prioritize assignments, meet productivity and turnaround goals, and communicate unusual situations to management. Provide responsive customer service to policyholders, agents, underwriters, and managers while handling multiple time-sensitive tasks.
Top Skills: EmailMobile PhonePhoto-Capture AppSms
5 Hours AgoSaved
Remote
United States
46K-62K Annually
Mid level
46K-62K Annually
Mid level
Aerospace • Information Technology • Professional Services • Security • Software
Serves as the primary liaison between the World Trade Center Health Program and participating healthcare providers. Responsibilities include provider onboarding, training, relationship management, issue intake and resolution, portal and EFT support, cross-functional coordination, reporting, trend analysis, continuous improvement, and audit-ready documentation. The role tracks satisfaction, onboarding timeliness, case aging, portal adoption, and SLA compliance while resolving claims, credentialing, enrollment, and access issues.
Top Skills: Case Management SoftwareCRMDashboarding ToolsElectronic Funds Transfer (Eft)Provider Portals
6 Hours AgoSaved
Remote or Hybrid
United States
18-22 Hourly
Junior
18-22 Hourly
Junior
Software
Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.
Top Skills: Ai AgentsCRMSaaSVoipZendesk
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6 Hours AgoSaved
Remote
United States
Junior
Junior
AdTech
Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.
Top Skills: AdtechConnected Tv (Ctv)IntercomOttSaaSSalesforce Service CloudZendesk
7 Hours AgoSaved
Remote
3 Locations
25-25 Hourly
Mid level
25-25 Hourly
Mid level
Edtech • Kids + Family • Sports
Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.
Top Skills: Ai ToolsMacrosTriggersZendesk
7 Hours AgoSaved
Remote
USA
Senior level
Senior level
Artificial Intelligence • Software
Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.
Top Skills: AnsibleApptainerAWSBashBpftraceCkaCrashCveDisa StigEbpfFilesystemsFipsGdbGithub ActionsGitlab CiGCPKdumpKubernetesKvmLibvirtLinuxLinux KernelLtraceAzureNetworkingOracle Cloud InfrastructurePerfPodmanPythonQemuRlc ProRocky LinuxRpmScapStorageStraceSystemdSystemtap
Reposted 8 Hours AgoSaved
Remote
USA
23-23 Hourly
Entry level
23-23 Hourly
Entry level
Travel • Hospitality
Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.
Top Skills: Calendar ToolComputer-Based Phone SystemCRM
9 Hours AgoSaved
In-Office or Remote
24 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.
Top Skills: JIRASalesforce
Reposted 12 Hours AgoSaved
Remote
USA
20-22 Hourly
Junior
20-22 Hourly
Junior
Edtech
Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.
Top Skills: MS OfficeNsldsRoadrunner System
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