Top Customer Support Jobs in Charlotte, NC

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Leads advanced technical support by investigating and resolving complex application issues, performing root-cause analysis, escalating problems to Engineering and Quality, and supporting customers and partners. The role maintains case records and knowledge-base content, participates in new product introduction programs, trains and mentors lower-tier support agents, communicates with customers, and provides frontline support during peak periods. The position is based in Fort Mill, South Carolina, includes on-call coverage, and requires up to 15% travel.

Provide remote customer support and travel planning: research and book vacations, cruises, events, and accommodations; recommend destinations; coordinate travel arrangements; and build client relationships to encourage repeat business.

Provide client-facing support during visitations and memorial services: greet and escort guests, prepare public spaces, manage flowers and refreshments, assist families and funeral directors, and perform physical tasks as required.

The Manager in Training will undergo comprehensive training to develop skills in customer service, scheduling, and managing store operations while ensuring high standards and exceeding customer expectations.

Provide front-office customer service and support property operations: handle transactions, phone and lead management, follow up on sales leads, maintain property appearance, perform administrative tasks, and support the Property Manager.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.

Manages Arine’s Support Desk operations, including support analysts, ticket prioritization, SLA adherence, escalations, ticketing-system configuration, performance reporting, customer communications, documentation, and process improvement. The role leads remote support teams, coordinates with Product, Engineering, Operations, Clinical, and Customer Success teams, and drives automation and scalable service processes for Arine’s healthcare SaaS platform.

Provide consultative corporate travel services for domestic and international air, car, and hotel reservations. Handle inbound corporate and government travel requests, follow client and federal travel policies, secure competitive rates, and deliver accurate, timely bookings. Maintain productivity, quality, and customer experience targets while supporting multiple accounts. The role requires advanced Sabre GDS expertise, strong travel industry knowledge, excellent communication, multitasking, adaptability, and peer leadership.

Provide phone and ticket-based customer support for major brands. Assist customers, resolve concerns, explain products and services, follow written workflows, accept feedback, and work flexible weekday and weekend shifts. This remote contractor role requires a dedicated Windows 10 or newer computer, quality headset, MSQ security software, and a 2FA app.