Top Customer Support Jobs in Charlotte, NC

2 Hours AgoSaved
Remote
3 Locations
25-25 Hourly
Mid level
25-25 Hourly
Mid level
Edtech • Kids + Family • Sports
Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.
Top Skills: Ai ToolsMacrosTriggersZendesk
2 Hours AgoSaved
Remote
USA
Senior level
Senior level
Artificial Intelligence • Software
Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.
Top Skills: AnsibleApptainerAWSBashBpftraceCkaCrashCveDisa StigEbpfFilesystemsFipsGdbGithub ActionsGitlab CiGCPKdumpKubernetesKvmLibvirtLinuxLinux KernelLtraceAzureNetworkingOracle Cloud InfrastructurePerfPodmanPythonQemuRlc ProRocky LinuxRpmScapStorageStraceSystemdSystemtap
Reposted 3 Hours AgoSaved
Remote
USA
23-23 Hourly
Entry level
23-23 Hourly
Entry level
Travel • Hospitality
Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.
Top Skills: Calendar ToolComputer-Based Phone SystemCRM
4 Hours AgoSaved
In-Office or Remote
24 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.
Top Skills: JIRASalesforce
Reposted 7 Hours AgoSaved
Remote
USA
20-22 Hourly
Junior
20-22 Hourly
Junior
Edtech
Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.
Top Skills: MS OfficeNsldsRoadrunner System
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7 Hours AgoSaved
In-Office or Remote
12 Locations
46K-79K Hourly
Entry level
46K-79K Hourly
Entry level
Healthtech
Handles inbound and outbound customer calls, answers questions, resolves issues, processes requests, documents interactions, and escalates complex concerns. Provides accurate information, maintains customer records, follows scripts and compliance procedures, meets call-center performance standards, and delivers professional, empathetic service in a fast-paced environment.
Top Skills: Call-Center SystemsCrm SystemsData-Entry SystemsEmail PlatformsGoogle WorkspaceMessaging PlatformsMS OfficePhone Systems
Reposted 8 Hours AgoSaved
Remote
9 Locations
100K-120K Annually
Senior level
100K-120K Annually
Senior level
Healthtech
Lead and scale the Client Support organization for a healthcare EHR/PMS vendor. Own strategy, operations, KPIs, automation/AI adoption, cross-functional collaboration, escalation management, budgeting, and people development to improve customer satisfaction and operational efficiency.
Top Skills: Ai CopilotsAutomation ToolsChat-Based Ai AssistantsEhr/Emr PlatformsHipaaKnowledge Management PlatformsMicrosoft Dynamics 365 CrmPractice Management Platforms
Reposted 8 Hours AgoSaved
Remote
United States
Junior
Junior
Insurance
Handle inbound/outbound pharmacy calls from members, providers, and pharmacies; process prior authorizations and appeals; explain benefits, formulary and claims adjudication; record calls and maintain quality standards; support pharmacists with medication reviews and clerical call center operations.
Top Skills: ExcelMS Office
YesterdaySaved
In-Office or Remote
11 Locations
46K-70K Annually
Entry level
46K-70K Annually
Entry level
Healthtech • Telehealth
Provides customer support through phone, email, chat, or in-person interactions. Responsibilities include answering inquiries, resolving complaints, processing orders and transactions, maintaining accurate records, following up on issues, explaining policies, escalating complex cases, and collaborating with internal teams. The role requires professionalism, empathy, problem-solving ability, attention to detail, and comfort handling high volumes of customer interactions.
Reposted YesterdaySaved
Remote or Hybrid
10 Locations
40K-55K Annually
Junior
40K-55K Annually
Junior
Beauty • eCommerce • Retail
Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.
Top Skills: Customer Service SoftwareMS Office
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