Top Customer Support Jobs in Charlotte, NC

Supports a sales office by managing customer orders from specifications and pricing through invoicing. Responsibilities include processing orders, purchase orders, payment reconciliation, contract compliance, recordkeeping, issue resolution, and customer relationship support. The role requires strong customer service, accounting knowledge, communication, organization, time management, and the ability to manage multiple priorities.

Serves as the primary contact for customer questions, concerns, orders, and service issues. Processes incoming calls, emails, and orders accurately; monitors order reports, inventory, and delivery risks; and coordinates with Sales, Production Planning, Distribution, and manufacturing teams. Maintains customer communication, manages expectations, escalates risks, and supports positive customer relationships through professional, empathetic service.

Provides remote customer support for major brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathy, professionalism, independent work, strong investigation skills, and the ability to manage multiple priorities. It is part-time, requiring 15–25 hours weekly, a quiet home workspace, reliable wired internet, suitable computer equipment, and successful background and drug screenings.

Provides phone and email technical support for laboratory equipment and services across the Americas. Documents and resolves customer cases, assigns field service work orders, supports sales and repair activities, develops repair estimates, and manages billable work orders, purchase orders, discounts, and forecasting. The role also provides occasional repair depot and applications lab support, requires safe handling of hazardous materials, lifting up to 50 pounds, prolonged standing, and occasional travel.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Leads advanced technical support by investigating and resolving complex application issues, performing root-cause analysis, escalating problems to Engineering and Quality, and supporting customers and partners. The role maintains case records and knowledge-base content, participates in new product introduction programs, trains and mentors lower-tier support agents, communicates with customers, and provides frontline support during peak periods. The position is based in Fort Mill, South Carolina, includes on-call coverage, and requires up to 15% travel.

Provide remote customer support and travel planning: research and book vacations, cruises, events, and accommodations; recommend destinations; coordinate travel arrangements; and build client relationships to encourage repeat business.

Provide client-facing support during visitations and memorial services: greet and escort guests, prepare public spaces, manage flowers and refreshments, assist families and funeral directors, and perform physical tasks as required.

The Manager in Training will undergo comprehensive training to develop skills in customer service, scheduling, and managing store operations while ensuring high standards and exceeding customer expectations.

Provide front-office customer service and support property operations: handle transactions, phone and lead management, follow up on sales leads, maintain property appearance, perform administrative tasks, and support the Property Manager.