Top Customer Support Jobs in Charlotte, NC

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.

Handles inbound and outbound customer calls, answers questions, resolves issues, processes requests, documents interactions, and escalates complex concerns. Provides accurate information, maintains customer records, follows scripts and compliance procedures, meets call-center performance standards, and delivers professional, empathetic service in a fast-paced environment.

Lead and scale the Client Support organization for a healthcare EHR/PMS vendor. Own strategy, operations, KPIs, automation/AI adoption, cross-functional collaboration, escalation management, budgeting, and people development to improve customer satisfaction and operational efficiency.

Handle inbound/outbound pharmacy calls from members, providers, and pharmacies; process prior authorizations and appeals; explain benefits, formulary and claims adjudication; record calls and maintain quality standards; support pharmacists with medication reviews and clerical call center operations.

Provides customer support through phone, email, chat, or in-person interactions. Responsibilities include answering inquiries, resolving complaints, processing orders and transactions, maintaining accurate records, following up on issues, explaining policies, escalating complex cases, and collaborating with internal teams. The role requires professionalism, empathy, problem-solving ability, attention to detail, and comfort handling high volumes of customer interactions.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.