Top Customer Support Jobs in Charlotte, NC

Provide multi-channel customer service for policyholders, process basic and intermediate transactions and claims within authority, review coverages, underwrite risks within authority, and counsel customers on Property & Casualty insurance.

Generic entry-level associate role at LexisNexis focusing on supporting customers and enabling use of legal and business information solutions. Emphasis on equal-opportunity hiring and accessibility; specific responsibilities not provided.

Provide virtual customer support and onboarding for the Career Edge app and website, facilitate online workshops and orientations, run digital outreach campaigns, assist participants with online intakes and applications, document engagement in reporting databases, and deliver concierge-level remote assistance via chat, email, and video calls.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

Provide inbound phone and digital support for retail bank onboarding: review and approve applications, troubleshoot issues, complete account maintenance, adhere to SLAs and regulations, participate in testing and training, and deliver excellent customer service across varied schedules.

Serve as the nominal local director for a Korean company, assist with identity verification for banking, tax, and platform processes, and support Coupang onboarding and basic compliance. Provide phone, SMS, and video verification help and relay information in Korean as needed.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.