Top Customer Support Jobs in Charlotte, NC

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Handle inbound and outbound calls from applicants, provide benefits-related customer service, and accurately document interactions. Meet typing and connectivity requirements, pass background and internet-speed checks, and work scheduled EST hours. Remote role restricted to specified US states.

Provide account management and customer service for personal lines clients: prepare applications, certificates, endorsements, and reports; enter and analyze data in insurance systems; support advisors and client service teams; process audits and expirations; and complete special projects to improve processes.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Act as customer advocate for high-impact escalations across cloud and enterprise products. Coordinate cross-functional teams to remove blockers, drive timely resolutions, communicate status to stakeholders, analyze recurring issues, and improve processes and customer experience while mentoring and sharing knowledge.