Top Customer Support Jobs in Charlotte, NC

Leads advanced technical support by investigating and resolving complex application issues, performing root-cause analysis, escalating problems to Engineering and Quality, and supporting customers and partners. The role maintains case records and knowledge-base content, participates in new product introduction programs, trains and mentors lower-tier support agents, communicates with customers, and provides frontline support during peak periods. The position is based in Fort Mill, South Carolina, includes on-call coverage, and requires up to 15% travel.

Audits and processes post-bind personal lines insurance applications for accuracy, completeness, and compliance. Responsibilities include coordinating corrections, sending documents through DocuSign and carrier platforms, monitoring outstanding items, handling client communications, mailing and scanning applications, attaching records in EPIC, and maintaining accurate processing documentation. The role requires strong attention to detail, organization, communication, prioritization, and insurance industry experience.

Create and maintain user-focused product documentation and help center content, write release notes and feature guides, identify content gaps, update existing resources, and collaborate with Product, Support, Implementation, and Development teams to ensure documentation accuracy and usability.

Provide first-line support for advisory teams by managing client transfers and rollovers into TIAA. Respond to client and carrier inquiries, maintain interaction records, escalate complex issues to senior specialists, and deliver excellent customer service while leveraging product and regulatory knowledge to ensure a seamless rollover experience.

Provide remote customer support and travel planning: research and book vacations, cruises, events, and accommodations; recommend destinations; coordinate travel arrangements; and build client relationships to encourage repeat business.

Provide client-facing support during visitations and memorial services: greet and escort guests, prepare public spaces, manage flowers and refreshments, assist families and funeral directors, and perform physical tasks as required.

The role involves performing as a costumed character in family-friendly events, engaging with children and families through scripted and improvised dialogue.

Provide operational and product support for advisor-facing technology platforms: process access requests, troubleshoot issues, support users via phone/email, run reconciliations and reporting, deliver training, and collaborate with internal teams to improve processes and ensure compliance.

Provide remote customer support for top-tier brands: handle inquiries, troubleshoot issues, manage customer transactions and cases, maintain professionalism, and protect customer information while meeting scheduling and equipment requirements.

Serve as front desk receptionist in a busy dealership: answer multiple phone lines, greet and assist customers, perform data entry, and support administrative tasks while maintaining professional appearance and excellent customer service.