Top Customer Support Jobs in Charlotte, NC

Provides help desk and customer support for a federal cloud-based data and analytics platform. Responsibilities include triaging incidents and service requests, maintaining support records and customer histories, coordinating escalations across technical teams, analyzing recurring issues and support trends, documenting solutions, and tracking satisfaction, resolution, adoption, and service-level metrics.

Provide timely customer support via phone and email, handle order updates and service requests, maintain accurate records, coordinate with internal teams to resolve issues, and perform general administrative duties to improve customer satisfaction.

Provides technical and product support to distributors, customers, and internal sales teams for industrial compressed-air products. Responsibilities include troubleshooting issues, escalating complex cases, documenting interactions in CRM, assisting with cost-effective product solutions, and identifying improvements. The role also supports QA/QC through pneumatic testing, dimensional measurement, and visual inspection. Candidates should be comfortable with Microsoft Office, hand tools, Imperial and Metric measurements, lifting up to 50 pounds, and occasional travel.

Handle confidential inbound workplace concern and ethics hotline calls from reporters worldwide. Guide callers through structured interviews, accurately document report details, maintain strict confidentiality, and deliver empathetic customer service. The role requires emotional resilience, sound judgment, multitasking, schedule flexibility for 24/7 operations, and comfort using Microsoft Office and proprietary software. This is a remote position requiring a secure workspace, reliable internet, bilingual communication ability, and at least 35 WPM typing speed.

Provides first-level support to clients and members by phone and email, troubleshooting issues, resolving inquiries, managing queues, and escalating complex cases. The role requires documentation updates, SOP adherence, reporting analysis, cross-functional collaboration, and participation in process improvement. It also includes talent-management contributions, on-call coverage, rotating weekend and holiday shifts, and occasional headquarters travel.

Handles inbound customer service calls, completes requests, and resolves routine lower-complexity issues involving products, pricing, billing, and money movement. Provides scripted guidance, refers complex matters to senior staff, documents feedback and complaints, and supports positive customer relationships. The role requires securities registrations and a resident-state life and health insurance license, with three years of experience required.

Provides tier-two operational support for advisors and business partners on complex annuity activities. Owns escalated issues, researches root causes, coordinates resolutions, handles exception and expedited requests, and ensures regulatory and business-control compliance. Identifies trends, improves processes and documentation, submits Lean ideas, and maintains strong relationships with advisors, staff, and internal operations partners.

Provides specialized tier-two operations support for advisors and business partners regarding complex annuity activities. Owns escalated issues, researches root causes, determines resolutions, handles exception and expedited requests, and ensures timely follow-through within regulatory controls. The role also identifies service trends, improves documentation and processes, develops Lean ideas, and maintains relationships across service and operations teams.

Coordinates customer service and order-processing activities, resolves order and rules-engine issues, updates pricing and customer data, monitors dashboards, documents resolutions, escalates problems, and supports replenishment processes. Requires strong communication, organization, problem-solving, data-entry, and order-management skills, along with proficiency in Microsoft Office.

Handles customer order issues, updates pricing and customer information, monitors dashboards and alerts, investigates rules engine problems, documents resolutions, escalates unresolved issues, and supports replenishment processes. The role requires strong communication, organization, problem-solving, data-entry, and order-management skills while maintaining relationships with customers and internal teams.