Top Customer Support Jobs in Charlotte, NC

The Manager in Training will undergo comprehensive training to develop skills in customer service, scheduling, and managing store operations while ensuring high standards and exceeding customer expectations.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Provide timely customer support via phone and email, handle order updates and service requests, maintain accurate records, coordinate with internal teams to resolve issues, and perform general administrative duties to improve customer satisfaction.

Deliver interactive museum experiences and demonstrations, lead educational activities, operate admissions/point-of-sale, monitor exhibits for safety and maintenance, assist special events, and provide excellent guest service in a part-time, weekend-facing role.

Lead and coach a team of Customer Support Advisors in an in-office call center. Manage daily floor operations, staffing, triage, KPIs, escalations, performance reviews, coaching, and employee resources while supporting complex technical customer issues and fostering a positive team environment.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Owns customer support requests from intake through resolution and closure. Responsibilities include investigating issues, coordinating with subject matter experts, providing customer updates, maintaining knowledge-base and training documentation, improving support processes, and mentoring team members on Redwood Connect, TMS usage, communication, triage, troubleshooting, and resolution.

Handle inbound insurance customer calls, process transactions and coverage changes, troubleshoot requests, explain policy options, create quotes, meet service KPIs, and recommend customer experience improvements. Maintain an active Personal Lines License, ensure compliance with continuing education, and independently resolve complex inquiries with accuracy, empathy, and sound judgment.

Responds to customer questions and service requests, coordinates issue resolution with internal teams, tracks open cases, provides customer updates, maintains accurate support records, identifies recurring issues, and shares feedback. The role requires strong communication, organization, follow-up, customer service skills, basic computer proficiency, and the ability to work independently in a remote environment.

Respond to customer questions through online chat, resolve common issues, provide accurate order and service information, escalate complex cases, document interactions, and meet response-quality standards. The role requires strong written communication, multitasking, basic computer skills, and reliable remote-work capabilities while maintaining a friendly, professional customer experience.

Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.