Top Customer Support Jobs in Charlotte, NC

Handles customer order issues, updates pricing and customer information, monitors dashboards and alerts, investigates rules engine problems, documents resolutions, escalates unresolved issues, and supports replenishment processes. The role requires strong communication, organization, problem-solving, data-entry, and order-management skills while maintaining relationships with customers and internal teams.

Provides operational and product support for advisor technology platforms and services. Processes access requests, responds to inquiries, troubleshoots application and platform issues, and supports first-contact resolution. The role also delivers training, performs reconciliation and reporting, communicates procedures and compliance requirements, and collaborates with internal departments and external clients to improve technology operations and advisor service.

Handles inbound customer calls, chats, and emails in a high-volume call center. Guides customers through products and applications, troubleshoots platform issues, conducts video notary sessions, resolves concerns, and identifies process improvements. The role requires strong communication, attention to detail, compliance training, e-notary licensing, and adaptability to evolving technology and procedures.

Provides phone and email technical support for water technology products, troubleshooting customer water systems, reviewing operating and monitoring data, supporting warranty claims, identifying spare parts, processing sales leads, documenting solutions, drafting service bulletins, and training team members. Collaborates with sales, service, and cross-functional teams while maintaining product and market knowledge.

Develops relationships with attorney and healthcare provider clients while obtaining case updates, balance statuses, and final payment amounts. Handles attorney and provider calls, manages an assigned status portfolio, meets monthly targets, and supports other servicing functions as needed. The role requires strong communication, professional relationship management, decision-making, and organization in a fast-paced environment.

Provides customer support through chat, text, email, and social media; schedules appointments, follows up on opportunities, and converts digital inquiries into bookings. Responds to reviews, identifies recurring customer issues, collaborates with marketing and service teams, and improves the digital customer experience. Requires strong written communication, multitasking, problem-solving, customer de-escalation, computer skills, and flexible afternoon, evening, weekend, and holiday availability.

Serve as the primary contact for internal and external customers regarding parts orders. Answer inquiries, check parts availability, process and expedite orders, monitor open orders, communicate promise dates, and collaborate with planning, operations, field teams, and other stakeholders. Support customer service projects, resolve issues, maintain relationships, and contribute to process improvements in a high-volume transactional environment.

Supports a sales office by managing customer orders from specifications and pricing through invoicing. Responsibilities include processing orders, purchase orders, payment reconciliation, contract compliance, recordkeeping, issue resolution, and customer relationship support. The role requires strong customer service, accounting knowledge, communication, organization, time management, and the ability to manage multiple priorities.

Provides technical support to professional Control4 integrators and custom electronics professionals. Responsibilities include installation guidance, configuration, troubleshooting, return processing, customer interaction documentation, issue escalation, and support across audio/video, networking, surveillance, automation, lighting, HVAC, and related technologies. The role requires Control4 or residential AV installation experience, strong troubleshooting and communication skills, and the ability to learn diverse products and platforms.

Serves as the primary contact for customer questions, concerns, orders, and service issues. Processes incoming calls, emails, and orders accurately; monitors order reports, inventory, and delivery risks; and coordinates with Sales, Production Planning, Distribution, and manufacturing teams. Maintains customer communication, manages expectations, escalates risks, and supports positive customer relationships through professional, empathetic service.