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Top Customer Support Jobs in Charlotte, NC
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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.
Top Skills:
BlockchainCryptocurrencyRoi/Staking RewardsSelf-CustodyStakingWeb3
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.
Top Skills:
ExcelLookerPythonRSQLZendesk Wfm
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
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Professional Services • Financial Services
The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.
Top Skills:
Crm PlatformsDynamics 365
Information Technology • Consulting
Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.
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Insurance
Manage low- to mid-complexity auto and general liability claims (including bodily injury): investigate, confirm coverage, set reserves, authorize payments within limits, communicate with claimants/clients, follow client/carrier guidelines, and collaborate on complex matters.
Top Skills:
ExcelMS Office
Fitness • Healthtech
Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.
Top Skills:
ExcelMicrosoft Word
Other
The Customer Operations Coordinator role focuses on delivering superior customer service, managing order processing, vendor interaction, inventory monitoring, and logistics tracking to ensure a seamless customer experience.
Top Skills:
Bi ToolsBlujayGoogle SuiteMS OfficeSalesforceSAP
Healthtech
The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.
Top Skills:
Customer Service Best PracticesItilQuality Assurance ProgramsSix Sigma
Healthtech
The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.
Top Skills:
Digital ToolsPatient Management SoftwareVirtual Communication Platforms
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Top Companies in Charlotte, NC Hiring Operations & Support Roles
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