Top Customer Support Jobs in Charlotte, NC

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Supervisor of Service Delivery oversees daily operations and staff involved in providing service and support to customers, ensuring satisfaction and compliance with regulations. They coordinate projects, provide training, and manage client relations.

The Senior Manager, Customer Operations leads customer onboarding and order delivery for Brightspeed's Business Segment, managing a team of Customer Care Managers to ensure successful installations and customer activations while driving operational excellence and continuous improvement.

The Quality Assurance Analyst will monitor and score calls at the call center, identify issues, collaborate with supervisors, and improve call quality.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

The VP of Client Support leads the Training Operations Team, overseeing logistics for training sessions and enhancing client experience, while managing staff and technology systems.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.