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Top Customer Support Jobs in Charlotte, NC
Fintech • Financial Services
The Escalations Specialist - Registered at Wells Fargo handles escalated customer inquiries and complaints, ensuring resolution and providing feedback. The role involves researching issues, consulting on complex transactions, and collaborating with stakeholders to drive solutions within a fast-paced environment.
Top Skills:
CivEcmpExcelMicrosoft SystemsSmart StationSvp Applications
Transportation
Lead and scale high-performing support and dispatch teams, optimize processes, integrate AI, and collaborate cross-functionally to enhance transportation services.
Top Skills:
Ai ToolsCrm ToolsDispatch SoftwareZendesk
Artificial Intelligence • Big Data • Consumer Web • Digital Media • Marketing Tech
The Director of Call Center oversees sales operations, drives performance, enhances customer service quality, and implements innovative strategies for efficiency and scalability.
Top Skills:
CRMFive9LookerNicePower BIQuality Assurance SoftwareTableauTalkdeskTwilioWorkforce Management Systems
eCommerce • Fashion • Retail
Responsible for delivering customer experiences, processing purchases, maintaining store cleanliness, and supporting various store operations while adhering to policies and procedures.
Healthtech
The Access & Outreach Specialist handles inbound/outbound calls, schedules appointments, assists patients with refills, and coordinates referrals. Requires strong communication and organizational skills in a fast-paced environment.
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Information Technology • Consulting
Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.
Retail • Software
The Team Leader will direct daily activities in the department, focusing on sales, inventory, customer service, and training associates to ensure a pleasant shopping experience and achieve departmental goals.
Top Skills:
Electronic Point Of SaleInventory Management SystemsPc-Based Word ProcessingSpreadsheets
Healthtech • Insurance • Financial Services
The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.
Top Skills:
Google SuiteMS OfficePractice Management Solutions
Healthtech
The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.
Top Skills:
Digital ToolsPatient Management SoftwareVirtual Communication Platforms
Hospitality
The Network Support Coordinator manages provider data, supports provider inquiries and training, ensures compliance, and facilitates performance meetings. This role requires excellent customer service and data management skills, focusing on onboarding providers for autism services.
Top Skills:
Excel)Microsoft Office (OutlookTeams)Virtual Meetings Software (ZoomWord
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Top Companies in Charlotte, NC Hiring Operations + Support Roles
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