Top Customer Support Jobs in Charlotte, NC

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage low- to mid-complexity auto and general liability claims (including bodily injury): investigate, confirm coverage, set reserves, authorize payments within limits, communicate with claimants/clients, follow client/carrier guidelines, and collaborate on complex matters.

The Lead Customer Billing Representative oversees complex billing activities, ensuring accuracy and compliance, while mentoring team members and enhancing customer experience.

Manage claims of moderate complexity, ensuring excellent customer experience and achieving resolutions through investigation, negotiation, and collaboration with stakeholders.

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Guide customers in onboarding and implementation of the software, coordinate timelines, train teams, troubleshoot issues, and improve processes.