Top Customer Support Jobs in Charlotte, NC

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The role involves performing as a costumed character in family-friendly events, engaging with children and families through scripted and improvised dialogue.

The Senior Manager, Customer Operations leads customer onboarding and order delivery for Brightspeed's Business Segment, managing a team of Customer Care Managers to ensure successful installations and customer activations while driving operational excellence and continuous improvement.

The Quality Assurance Analyst will monitor and score calls at the call center, identify issues, collaborate with supervisors, and improve call quality.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Support students in their learning by assisting with assignments, answering questions, and helping with study techniques in a remote environment.

Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.

Provide accounting application support to staff, interpret issues, manage customer inquiries via various channels, and improve customer service processes.

This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.