Top Customer Support Jobs in Charlotte, NC

Handles Spectrum Business customer billing inquiries, processes payments, presents relevant products and services, resolves concerns, documents account activity, and provides professional support. The role requires accurate customer service, familiarity with multiple software systems, effective communication, schedule adherence, and participation in coaching. A high school diploma and basic external customer service experience are required; call center, high-volume phone, computer application, or telecommunications experience is preferred.

Provides inbound billing support to customers by answering questions, resolving account issues, explaining products and services, and maintaining high customer service standards. The role requires empathy, professionalism, multitasking, computer proficiency, and collaboration with management on escalations. Employees must work varied shifts, including nights, weekends, and holidays, in a fast-paced call-center environment.

Serves as the primary contact for commercial banking clients, answering account and transaction questions, resolving customer issues, supporting account management and documentation, and navigating multiple systems. The role requires sound judgment within established policies, compliance awareness, clear communication, and collaboration with internal partners. Employees may work additional hours as needed in a hybrid Charlotte, North Carolina setting.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Handle high-volume inbound calls, emails, texts, and chats from consumers seeking help with collection accounts. Diagnose issues, resolve concerns, take payments, document interactions, and meet customer service, recovery, quality, and efficiency targets. Improve contact-center workflows, communicate caller feedback to internal teams, and follow federal, state, and company compliance requirements while maintaining empathy during sensitive financial conversations.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.