Top Customer Support Jobs in Charlotte, NC

Assist brokerage clients by telephone with securities transactions, account servicing, website navigation, trading strategies, and market-related questions. Resolve complex issues, research account matters, interpret compliance requirements, identify process improvements, and support risk controls. The role requires strong investment-market knowledge, independent judgment, accurate transaction processing, and ongoing maintenance of FINRA and applicable state licenses.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Perform onsite investigations of homeowner property damage, prepare repair estimates, and manage claims from first notice to closure. Inspect roofs, attics, crawlspaces and coordinate vendor repairs, explain coverage to policyholders, and provide customer support. Work is territory-based with daily field visits, occasional desk work, and limited overnight travel; training provided.

Leads the L1 client support function, managing support associates, ticket triage, SLA tracking, escalations, access provisioning, client communications, and support metrics. Drives process improvements through automation, standardized workflows, alerting, and knowledge-base development. Partners with Client Success, Product, Engineering, and QA to resolve issues and improve the client support experience.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Investigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.

Provides technical product support to global capital markets clients using proprietary document management, composition, and print workflow systems. Responsibilities include gathering requirements, configuring accounts and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, preparing documentation, supporting upgrades and UAT testing, and providing product feedback. Requires third-shift availability, weekend and holiday work, strong communication and organization, and 5–6 years of relevant administrative or operational support experience.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Handles incoming owner relations inquiries involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on cases, communicates professionally by phone and email, resolves difficult situations, builds client trust, and supports cross-training. Requires strong multitasking, organization, communication, and customer service skills, along with industry-related experience and proficiency in Microsoft Office and oil and gas software.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.