Top Customer Support Jobs in Charlotte, NC

Supports WellsOne Commercial Card accounts and internal servicing teams by researching inquiries, validating authorizations and documentation, resolving requests, managing service queues, and following compliance procedures. The role requires commercial card knowledge, attention to detail, independent judgment, stakeholder collaboration, and process improvement support in a high-volume environment.

Provides technical support to mid-size and large business clients using Spectrum data, voice, video, and managed services. Troubleshoots WAN/LAN, fiber, voice, hardware, software, and network issues; documents incidents; coordinates resolutions with internal and external teams; manages escalations; and maintains client records while meeting service, quality, and productivity standards.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Provide business travelers with expert support for flight, hotel, car, and rail bookings through chat, phone, and email. Manage complex itineraries, fares, ticketing, reissues, cancellations, PNRs, and travel compliance while meeting service-level and performance expectations. Maintain supplier and destination knowledge, assist users with Navan self-service tools, collaborate with internal teams, and provide feedback to improve products and operations.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.

Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.