Top Customer Support Jobs in Charlotte, NC

Provides customer support through phone, email, chat, or in-person interactions. Responsibilities include answering inquiries, resolving complaints, processing orders and transactions, maintaining accurate records, following up on issues, explaining policies, escalating complex cases, and collaborating with internal teams. The role requires professionalism, empathy, problem-solving ability, attention to detail, and comfort handling high volumes of customer interactions.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Provide end-to-end booking and advisory services for contracted corporate clients, ensuring policy compliance, managing reservations and cancellations, maintaining operational queues, advising on travel requirements, and delivering high-quality remote customer service.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provide customer service and support for vehicle recovery operations: review and process recoveries, liaise between clients and recovery vendors, follow up on fee approvals and voluntary assignments, monitor internal system queues, and perform related administrative tasks using internal systems and Google applications.

First-line participant support for retirement accounts via Intercom and phone; guide account setup, enrollments, deferrals, rollovers, withdrawals, and loans; resolve issues end-to-end and escalate when needed; build support content and AI-powered tooling; coordinate money movements and external custodial/vendor partners; surface recurring problems to product and engineering; own support quality, response times, and tone.