Top Customer Support Jobs in Charlotte, NC

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Handles a high volume of inbound calls regarding life and annuity new business. Provides accurate, timely support to financial advisors, policyholders, and internal partners; researches and documents inquiries and resolutions; follows privacy regulations and company procedures; performs administrative tasks and assigned projects. Requires professional communication, organization, teamwork, risk awareness, and adaptability in a changing environment.

Supports Release of Information Specialists and related departments in resolving issues with medical-record requests. Ensures HIPAA and applicable legal compliance, performs data entry and quality control, researches workflow and records issues, communicates across departments, and escalates critical problems. The role requires accuracy, productivity, reliability, independent work, and annual HIPAA certification.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical and customer support for MeridianLink mortgage clients. Responds to inquiries, documents cases, resolves issues, coordinates escalations, communicates updates, supports procedures and training, and mentors junior specialists. May represent the team in meetings when a supervisor is unavailable.

Own complex technical escalations, support API and developer-environment requests, and partner with Support, Success, Onboarding, and Engineering. Identify supportability issues during development, become a domain expert, and build internal tools, scripts, and automations that improve customer support efficiency. The role also involves documentation, incident pattern analysis, preventative improvements, mentoring, and translating customer-impact concerns into actionable engineering input.

Provides high-volume client support for prenatal diagnostic test orders by obtaining missing information, managing follow-up queues, documenting communications in CRM and LIMS systems, updating order data, resolving inquiries, and coordinating with laboratory, sales, billing, and support teams. The role also identifies workflow issues and supports process improvements.