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Top Customer Support Jobs in Charlotte, NC
Artificial Intelligence • Legal Tech • Professional Services • Software
The Support Enablement Specialist will create and maintain training content, support onboarding, track progress, and enhance learning experiences in a fast-paced environment.
Top Skills:
Ai-Assisted Content Development WorkflowsLms PlatformsVideo Creation Tools
Information Technology • Business Intelligence
The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.
Top Skills:
AIChat-Based IntakeKnowledge GenerationSalesforce Service Cloud
Financial Services
As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.
eCommerce • Information Technology • Professional Services • Retail
Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.
Top Skills:
CRMExcelMicrosoft Office SuiteOutlookPowerPointSalesforce
14 Days AgoSaved
Agency • Professional Services • Real Estate • Consulting
As a Remote Bilingual Transaction Coordinator, you will manage real estate transactions, ensuring smooth communication between all parties, while providing exceptional client support in both English and Spanish.
Top Skills:
Microsoft Office SuiteReal Estate Transaction Management Software
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Information Technology • Legal Tech • Professional Services • Analytics • Business Intelligence
The Lexis Associate role involves supporting legal professionals by providing access to legal and business information services offered by LexisNexis. Responsibilities include assisting customers with their inquiries and ensuring they effectively utilize the company's resources to achieve productive outcomes.
Biotech
Execute installation, operation, and performance qualification protocols for automated microbiology systems; write/revise SOPs and validation documents; support method qualification; document customer feedback; act as technical expert during sales; frequent onsite validation and customer engagements.
Top Skills:
21 Cfr Part 11Annex 11GxpMicrobiological MethodsExcelMicrosoft PowerpointMicrosoft Word
Consumer Web • Fintech • Real Estate • Software • Financial Services
The Mortgage Operations Academy Associate will undergo a 90-day paid training program to develop skills in mortgage operations and customer support, leading to career opportunities in the industry.
Top Skills:
Ai PlatformLoan Origination Platform
Pet
Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.
Top Skills:
ExcelGoogle SheetsJIRASQLZendesk
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Business Intelligence
This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.
Top Skills:
AILinearSalesforceSlackZendesk
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Top Companies in Charlotte, NC Hiring Operations & Support Roles
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