Top Operations & Support Jobs in Charlotte, NC

Leads the Order Administration team responsible for processing and validating sales orders, managing order pipelines, securing customer documentation, and supporting timely service delivery. Oversees workload allocation, reporting, service-level compliance, team performance, and process improvements while partnering with Sales, Customer Experience, Service Delivery, and other operations teams. The role also drives cross-functional initiatives, resolves service needs, and maintains customer-focused delivery standards.

Leads enterprise-wide global resource management, including resource assignments, capacity planning, demand forecasting, workforce visibility, and resource gap identification. Partners across functions, service lines, and geographies to align talent with client and project needs. Establishes resource management standards, governance, reporting, data quality, and system adoption while influencing senior leaders and managing competing priorities in a global CRO environment.

Open application for candidates who can identify and solve important problems at Bastion, a regulated stablecoin infrastructure company. Potential contributions may include internal tooling, market expansion, data-driven strategy and revenue, or improving complex processes. Applicants should describe a specific problem they would address and how they would solve it. The role is based in New York City with a flexible hybrid model, while exceptional candidates elsewhere may be considered.

Provides remote IT support to client administrators and end-users, focusing on phone services, configuration changes, and ticket handling through phone, email, and chat. Collaborates with team members to support customer success before and after sales. The six-month internship requires strong communication, problem-solving, organization, technical curiosity, and the ability to work independently in a home office.

Coordinate life insurance underwriting cases from application submission through policy delivery. Gather documents, manage medical exams and carrier requirements, track workflows, and proactively communicate updates to clients, coaches, and carriers. Support policyholder service requests, maintain CRM records, coordinate onboarding, and help ensure a clear, reassuring client experience. The role is remote, initially 25–35 hours weekly, with potential for full-time growth.

IT Intern supporting employees with hardware, software, network, and device troubleshooting; assisting with installations, system maintenance, documentation, asset inventories, security monitoring, upgrades, cloud integrations, and process automation. The role also involves improving IT workflows, ensuring data security compliance, and collaborating on technology projects during a full-time summer internship.

Manages day-to-day operations and strategic initiatives for the Financial Services and Capital Markets business unit. Responsibilities include implementing strategy, improving processes, promoting AI tool adoption, coordinating with firm-wide functions, analyzing budgets and KPIs, supporting pricing and profitability decisions, and assisting with recruitment, onboarding, workload allocation, and talent development. The role also prepares leadership reports and supports business development and client relationship initiatives.

Leads end-to-end process improvement across healthcare software functions by mapping current workflows, analyzing operational data, identifying constraints, redesigning processes, and driving adoption. Establishes measurable baselines, operating metrics, standard work, and training; partners with engineering on automation, Finance on savings measurement, and business leaders on sustained change.

Coordinates daily staffing needs with healthcare facilities, schedules and confirms clinicians, manages cancellations and work orders, documents staffing activity, communicates with clients and employees, and ensures compliance with policies and regulatory directives. The role resolves staffing issues, maintains facility relationships, handles communications and calls, and supports staffing operations and special projects.

Coordinates biomedical equipment service operations across Brooklyn and Manhattan customer sites. Directs assigned personnel, prioritizes service work, manages customer relationships, ensures contract and regulatory compliance, reviews service quality, supports personnel decisions, tracks reports and financial performance, manages parts and vendors, and provides technical instruction to hospital staff. Requires substantial biomedical equipment servicing experience, team leadership, customer coordination, valid driver’s license, and onsite availability.