Top Operations & Support Jobs in Charlotte, NC

Reviews, validates, and curates Hindi written and audio content according to SOPs, checklists, and client guidelines. The role checks content and metadata, applies approved corrections, documents defects in internal tools, escalates complex issues, manages queues to meet throughput and SLA targets, and follows security requirements. It also involves repetitive high-volume work, team meetings, calibration sessions, training, and incorporating feedback to improve accuracy.

Owns the operational and technical foundation of a multitenant digital contact center. Responsibilities include CCaaS administration, IVR architecture, conversational and agentic AI development, digital forms, knowledge management, client implementations, vendor management, incident response, operational reporting, and team leadership. The manager translates client requirements into system configurations, governs releases and readiness, supports financial institution clients, and directs an Operational Readiness Analyst.

The Linux Systems Administrator will maintain and troubleshoot Linux systems, support network services, and work on systems integration while collaborating with infrastructure teams.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Support 2–3 senior leaders through executive coordination, project management, client contracting and invoicing, business development research, calendar and travel management, expense reporting, meeting coordination, milestone tracking, and preparation of client-ready documents. The role requires proactive organization, strong client service, confidentiality, independent judgment, and proficiency with Microsoft Office, Teams, SharePoint, and Salesforce in a fully remote environment.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Supports the Executive Director of Advancement and Advancement team through executive administration, calendar management, donor and prospect database support, fundraising reporting, event planning, correspondence, documentation, meeting notes, inventory, and logistics. The role requires strong organization, communication, confidentiality, judgment, multitasking, and proficiency with office productivity tools and CRM systems. Occasional evening and weekend event work is required.

Own and optimize Scorpion’s revenue operations infrastructure, including Salesforce, data architecture, analytics, forecasting, reporting, integrations, automation, and AI enablement. Build dashboards and governance processes, improve forecast accuracy and funnel operations, analyze revenue performance, and advise executives on risks and growth opportunities. Collaborate cross-functionally with Sales, Marketing, Finance, Customer Success, and Product while leading initiatives through technical expertise and influence rather than direct management.

Build and lead Keycard’s revenue operations function from the ground up. Own funnel definitions, forecasting, capacity planning, territories, quotas, post-sales metrics, CRM strategy, and GTM reporting. Bring HubSpot and Clay operations in-house, integrate systems, automate lead routing and nurture workflows, and establish self-serve handoffs. Partner cross-functionally with Sales, Marketing, Product, founders, and post-sales to create scalable enterprise and developer-led revenue motions, with potential to build an operations team.

Own and improve the legal function’s operations, technology, workflows, and automation. Manage Ironclad CLM workflows, matter management, e-billing, AI-assisted legal processes, outside counsel relationships, reporting, and performance metrics. Partner with Finance, IT, and business teams to scale legal processes, implement new tools, and improve operational efficiency across a rapidly growing global organization.