Top Operations & Support Jobs in Charlotte, NC

Leads Commercial Strategy and Operations processes, including reporting, OKR management, forecasting, and planning. Translates business priorities into actionable plans, manages complex cross-functional initiatives, develops executive and Board materials, and provides data-driven insights to Commercial leaders. The role also improves processes, systems, and reporting while managing stakeholder communication, risks, dependencies, and implementation.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Provide part-time remote administrative and operational support: manage Zoom meetings and calendar scheduling, handle email and messages, support live Zoom sessions (tech/help Q&A), maintain Google Sheets, collate notes, organise projects, perform research, and act as a proactive gatekeeper and collaborator to protect the employer's time.

Provides inbound phone-based customer support for insurance policy inquiries, account maintenance, billing questions, policy updates, and general service needs. Documents interactions, navigates multiple systems, resolves concerns, explains coverage within a non-licensed scope, and transfers customers to licensed agents when needed. The role is fully remote but limited to North Carolina residents and requires reliable cable or fiber internet, a distraction-free workspace, scheduled-shift availability, and strong customer service and communication skills.

Provides remote virtual assistant services for multiple business clients, including project management, scheduling, email management, lead conversion, research, data entry, deadline tracking, and adapting to changing priorities. Requires strong communication, independent problem-solving, technology skills, and the ability to manage multiple clients with limited oversight.

Owns the systems, data, pricing, forecasting, deal desk, reporting, territory design, quota setting, commissions, and processes connecting Sales, Marketing, Finance, and Customer Success. Leads revenue technology, data quality, commercial analytics, and board reporting while building and developing the Revenue Operations team to create a predictable revenue engine.

Owns governance, analytics, reporting, and continuous improvement for Cisco Enterprise Agreement lifecycle processes from onboarding through adoption, QBRs, renewals, and True Forward or True-up activities. The role maintains lifecycle data, develops client-ready analytics, coordinates cross-functional stakeholders, defines workflow and automation requirements, supports client QBRs, documents procedures, and drives operational improvements.

Own Salesforce CPQ configuration, quote-to-cash workflows, contract and e-signature integrations, and end-user support. Manage Salesforce request intake by gathering requirements, scoping complexity, creating actionable tickets, and routing or prioritizing work. Resolve low-complexity configuration requests, improve documentation and requirements processes with AI-assisted tools, and collaborate with Sales Operations, Marketing Operations, and RevOps stakeholders.