Top Operations & Support Jobs in Charlotte, NC

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Manage document workflows, process and quality-check incoming claims, assign statuses, route files, reconcile balances, validate charges, resolve discrepancies, and perform itemized bill data entry. Monitor file intake, output, and file-sharing accuracy; report system issues through service tickets; analyze document and claims trends; and communicate operational updates across teams. The role requires strong attention to detail, organization, analytical thinking, and proficiency with office and document-management tools.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, update records, document interactions, and escalate unresolved issues. The role also supports client retention, converts customers to private pay when applicable, identifies root causes, recommends process improvements, and meets productivity and quality goals.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Manages business and systems analysts supporting enterprise projects, strategic initiatives, sales and service technology, and operational process improvements. Allocates staff, oversees performance and development, resolves complex workflow and production issues, coordinates vendors and departments, standardizes platforms, and ensures automated solutions meet business needs. Builds strong internal relationships, educates business partners, maintains communication, and acts as a subject matter expert for sales and service processes.

Processes retirement plan loan and distribution requests, prepares participant packages, verifies vesting, identifies defaults and RMDs, and communicates with participants, sponsors, advisors, vendors, and internal teams. Provides customer service, updates request status, performs data entry, interprets plan documents, maintains cybersecurity training, and pursues industry certifications. The role is fully remote with paid training and no retirement-industry experience required.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Supports a Supervising Producer across production and post-production by managing task tracking, shoot logistics, client communications, approvals, deliverables, follow-ups, and workflow organization. The role coordinates calendars, travel, assets, releases, receipts, and meetings while proactively identifying risks and keeping projects moving. It requires executive support experience, familiarity with video production workflows, strong communication, emotional intelligence, AI fluency, and the ability to work independently during PST/MST hours.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.