Top Operations & Support Jobs in Charlotte, NC

Manage technical handling of Auto, Property, General Liability, and Professional Liability claims across jurisdictions. Oversee investigations, coverage determinations, reserving, negotiation, settlement, and litigation management. Supervise claim representatives, maintain file reviews and diary system, coordinate with defense counsel and reinsurers, present cases to claims committees, set reserves, process invoices, and support marketing and client-facing activities.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Provides general office and administrative support, including filing, data entry, document processing, recordkeeping, and communications. The role also cross-trains in vehicle title and DMV processing, accounts payable invoice and expense tracking, and accounts receivable payment and balance management. This part-time position offers training and potential growth to full-time employment.

Provide remote customer support and travel planning: research and book vacations, cruises, events, and accommodations; recommend destinations; coordinate travel arrangements; and build client relationships to encourage repeat business.

The Records Information Manager IV supervises staff, offers technical support for records management programs, and assists in planning and program development, ensuring effective management of records and docketing needs.

The Manager will oversee control management for consumer services, ensuring effective issue resolution and operational risk management through data analysis and collaboration with stakeholders.

The Supervisor oversees shop floor operations, ensuring safety, quality, and efficiency while leading continuous improvement initiatives and managing personnel.

Independently investigate, evaluate, and resolve complex workers' compensation claims. Determine coverage and reserves, negotiate settlements, manage medical/disability and litigation strategies, coordinate with nurses and vendors, ensure timely payments/denials, and maintain compliance with jurisdictional statutes and client service expectations.

JLS Trading Co. is seeking potential candidates for future positions. They value flexibility, personal fit, and competency over specific experience or degrees. The culture promotes work-life balance and a supportive environment, with opportunities for growth and training.

Prepare, scan, index, validate, and assemble high-volume documents accurately under time-sensitive production standards. Maintain KODAK scanners, meet hourly/impressions-per-hour targets, adhere to HIPAA, perform data entry, and occasionally travel to client sites.