Top Operations & Support Jobs in Charlotte, NC

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

The Managed Services Operations Lead will oversee operational platforms, ensuring accuracy, scalability, and continuous improvement, while leading complex initiatives across various functions and tools.

The Capacity Planning Analyst will build capacity models, analyze agent productivity, translate operations data into financial insights, and drive staffing strategies. This role requires collaboration with various teams to optimize resources and improve operational efficiency within Headway's contact center.

The Business Operations Manager leads vendor and commercial operations, manages recruiting for key roles, and drives strategic business projects. The role requires ownership, judgment, and an ability to tackle high-priority projects while coordinating across teams to improve operational performance and organizational effectiveness.

The Lead Investment Administrator manages transaction processing for MetLife's Stable Value Products, ensuring accuracy, regulatory compliance, and effective communication with clients. This role involves data management and resolving client escalations.

The Delivery Manager oversees Professional Services operations, ensures financial targets are met, leads technical teams, and fosters key partnerships, focusing on Azure solutions and client satisfaction.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Lead the transformation of operations from manual processes to AI-enabled automation, managing a team and optimizing workflows while ensuring compliance and safety.

The Strategic Sourcing Specialist will manage supplier relationships, drive sourcing initiatives, negotiate contracts, and collaborate across departments to improve product delivery and efficiency.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.