Top Tech Jobs & Startup Jobs in Charlotte, NC

Own customer success for government accounts by driving adoption, retention, renewals, expansion, and customer outcomes. Develop account strategies, train users, monitor success metrics, manage stakeholders, de-escalate risks, and advocate for customers internally. The role requires cross-functional collaboration with Product, Sales, and Support, plus customer visits and conferences approximately 15–20% annually.

Analyze and connect complex datasets to generate actionable business insights and improve data products. Gather and manage requirements, document processes, define acceptance criteria, support testing, and collaborate with engineering and data teams. Serve as a data subject matter expert while advancing data quality, stewardship, lineage, metadata management, and stakeholder alignment across digital, direct-to-consumer, sports, fan, and business use cases.

Designs and delivers end-to-end AI/ML solutions on Google Cloud, including data ingestion, feature engineering, model training, deployment, and monitoring. The role leads client discovery, translates business needs into AI/ML strategies, develops roadmaps, provides technical leadership, and supports testing and user training. It requires hands-on Gemini and GCP expertise, customer-facing consulting experience, and collaboration across engineering and product teams.

Develop technical demos, proofs of concept, lab environments, reference architectures, solution guides, blogs, and whitepapers for networking, cloud, security, and AI solutions. Partner with sales, customers, product management, and marketing to explain complex technologies, support deals, conduct presentations and workshops, gather market feedback, and influence product roadmaps and messaging.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.

Develops hospital service lines through physician outreach and provider relationship management. Conducts in-person sales meetings, analyzes referral patterns, researches provider needs, presents hospital services, and communicates client feedback to hospital leaders. Creates and executes market business development strategies, maintains CRM records, prepares sales reports, resolves provider concerns, and supports network development initiatives. Requires regular travel within the market and adherence to healthcare referral and ethical compliance policies.

Owns enterprise integration architecture across multiple projects and teams using the Boomi platform. Defines integration standards, reference architectures, API strategy, security, deployment models, governance, monitoring, and scalability practices. Designs integrations among enterprise applications, databases, files, APIs, messaging systems, and EDI networks. Leads architecture reviews, production support, migration roadmaps, client discussions, estimates, documentation, and developer mentoring.

Builds and leads an in-house supplier recruitment and retention calling team for virtual card programs. Responsibilities include making supplier calls, developing scripts, recruiting and training callers, managing performance, tracking KPIs, improving conversion and save rates, reporting results, handling supplier assistance, and establishing workflows with the Payment Optimization and Operations team. The role begins hands-on and evolves toward coaching, performance management, staffing strategy, and program leadership.

The Customer Success Architect guides customers through SaaS onboarding and implementation, coordinates milestones and project scope, connects product capabilities to customer workflows, resolves concerns, and advocates for customer success. The role builds relationships with users and executive sponsors, collaborates across Customer Success, Sales, Support, Product, and R&D, and shares customer insights to improve implementation practices. US-remote with 10% travel to customer sites and events.

Supports the maintenance, revision, approval, repository management, and online posting of organizational forms and correspondence. Coordinates print and direct-mail campaigns, production schedules, vendor instructions, estimates, inventory, fulfillment materials, and issue resolution. Partners with internal teams, vendors, and technology groups to ensure accuracy, compliance with procedures, budget alignment, and timely delivery of outgoing communications.