Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides full-cycle recruiting support for 15+ concurrent requisitions across technical, manufacturing, operations, commercial, and corporate functions. Responsibilities include sourcing passive candidates through LinkedIn Recruiter, conducting screens, coordinating interviews, maintaining ATS records, advising hiring managers, managing pipelines, and supporting offers through closeout. The recruiter works independently in a fully remote, high-volume environment while following established processes and maintaining strong candidate and stakeholder communication.

Own the vision, strategy, roadmap, and commercial success of Recurly Commerce as a founder-style product leader. Build the B2B commerce product from 0 to 1, leveraging deep Shopify expertise. Lead cross-functional execution across Product, Engineering, Sales, Marketing, and Customer teams; partner on go-to-market, pricing, positioning, customer discovery, launches, and KPIs. Drive product growth, retention, merchant health, and revenue while translating strategy into shippable increments.

Lead strategic finance and analytics for Airbnb’s Membership program. Build financial models, business cases, ROI frameworks, forecasts, KPIs, and performance reporting to guide investment decisions. Analyze large datasets, evaluate program economics, and translate insights into executive-ready recommendations. Partner with product, business operations, analytics, data science, and finance leaders to shape growth strategies, establish analytical foundations, and drive alignment in an ambiguous, fast-paced environment.

Leads large-scale business process improvement initiatives across Community Support, using Lean Six Sigma, systems thinking, process simulation, statistical controls, AI prototyping, and workflow automation. Designs measurable, AI-ready processes, partners with Product, Engineering, Data, and Operations, drives change adoption, develops team capabilities, and communicates outcomes to senior leadership. The role requires extensive process improvement and customer support operations experience, advanced analytics, and up to 20% travel.

Leads large, cross-functional business process improvement initiatives for Community Support. Responsibilities include process analysis and design, Lean Six Sigma improvement, AI readiness and automation, process simulation, KPI and statistical control implementation, change management, and transition of solutions to operations. Partners with Product, Engineering, Data Analytics, Policy, and Operations teams to deliver measurable improvements in efficiency, customer experience, and process quality.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage medium and large customer renewal accounts, developing retention and expansion strategies, preparing complex quotes, forecasting renewals, and leading negotiations. Collaborate with Customer Success, Sales, Product, and Marketing teams to optimize account outcomes. Serve as a subject matter expert on quoting tools and CRM practices, maintain data integrity, track performance metrics, and identify process improvements.

Supports SRE teams by gathering requirements, analyzing reliability and performance data, facilitating Agile and Release Train Engineer activities, improving incident and change-management processes, defining SLOs and SLIs, and coordinating technical stakeholders. Maintains requirements and roadmaps in Jira or Azure DevOps, delivers training on SRE and SAFe practices, and drives continuous improvement across distributed engineering teams.

Supports NASA’s NEST program through financial reporting, forecasting, inventory and cash management, revenue recognition, close activities, pricing support, profitability analysis, and Power BI dashboard development. Partners with program, supply chain, warehouse, and finance teams to improve controls, reporting processes, financial models, and decision-making. Performs inventory reserve analysis, accounting issue resolution, proposal cost support, and strategic financial planning.

Commercial Counsel will support sales contracting by negotiating MSAs, DPAs, order forms, and NDAs; lead vendor contract reviews; build legal playbooks, templates, intake workflows, and process documentation; advise Finance, Accounting, Trust, and other teams; monitor AI-related legal developments; and support special legal projects.

Leads Retool’s legal function, including commercial and vendor contracting, privacy and data protection, AI-related legal matters, corporate governance, employment, intellectual property, financing, and compliance. The role manages the legal team, outside counsel, legal budget, contracting infrastructure, policies, playbooks, and risk reporting while advising executives and partnering with Sales, Finance, Product, Trust, Engineering, and People.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Build and ship healthcare software across the frontend, API, and database using React, TypeScript, Next.js, tRPC, Prisma, and related technologies. Own features end to end, prototype with AI tools, test with patients and care teams, and improve performance, accessibility, reliability, and scalability. Collaborate closely with company leadership in a fast-paced startup environment while developing trustworthy automation for healthcare delivery.

Build and ship healthcare software across the frontend, APIs, and databases. Own features end to end, write tested and maintainable code, prototype with patients and care teams, and use AI tools such as Cursor and Claude Code in daily development. Design scalable systems, improve performance, accessibility, and reliability, and contribute to trustworthy automation in a fast-paced startup environment.

Leads a team of 8–10 strategic Customer Success Managers, driving retention, expansion, customer satisfaction, product adoption, and measurable ROI. Coaches and develops talent, manages risks, oversees forecasting and KPIs, strengthens executive customer relationships, and collaborates cross-functionally with Product, Sales, Onboarding, and Support. The role also hires and mentors team members, advocates for customer feedback, and executes strategic priorities in a dynamic environment.

Leads enterprise sales enablement for Direct Sales, translating product capabilities and market insights into sales plays, launch readiness, messaging, training, content, and customer insights. Partners with Sales, Marketing, Product, Customer Success, and Revenue Operations to improve pipeline conversion, product adoption, account expansion, and sales effectiveness. Measures program impact through adoption, pipeline, penetration, and revenue metrics while building scalable workflows and field feedback loops.

Manage genealogical research projects for clients across the Southern United States. Responsibilities include setting expectations, assigning work to genealogists and contractors, managing budgets and schedules, coordinating archive and library research, ensuring research quality, and mentoring and teaching team members.

Leads and develops a team of up to 15 genealogical researchers and Research Managers. Oversees research quality, professional standards, client satisfaction, project allocation, and operational bottlenecks while managing a portfolio of active client cases. Partners with operations leadership on hiring and goals, collaborates with client relationship managers, and provides executive-level input on product quality and client experience.

Leads, mentors, and performance-manages a team of genealogical researchers and managers. Oversees research quality, professional standards, case allocation, client projects, operational bottlenecks, hiring, and team goals while maintaining active Eastern European and Jewish genealogy research. Collaborates with operations and client relationship leaders to resolve concerns and improve service and product quality.