Top Tech Jobs & Startup Jobs in Charlotte, NC

Coordinates employee onboarding, facilitates CPR, First Aid, crisis intervention, and compliance training, tracks certifications and training records, supports competency evaluations and leadership development, and promotes a culture of learning and accountability across residential and behavioral health programs.

Leads a global organization of 100+ employees and partners responsible for enterprise data platform strategy, architecture, engineering, modernization, reliability, governance, security, privacy, self-service adoption, and AI-enabled capabilities. Oversees platform roadmaps, cloud-native engineering, DevSecOps, production support, vendor partnerships, platform economics, talent development, and executive stakeholder engagement while ensuring regulatory compliance and 24/7 operational resilience.

Lead the technical architecture and governance of Pacific Life’s ServiceNow platform. Design reusable solutions, integrations, scoped applications, automation, and performance improvements while minimizing customization and technical debt. Oversee upgrades, security, scalability, and platform health; mentor developers and administrators; and guide complex implementations, backlog refinement, and technical problem-solving across the enterprise.

Supports global sales strategy, strategic initiatives, governance, risk remediation, and operational efficiency. Tracks strategic goals and KPIs, prepares leadership and governance materials, develops dashboards and reporting, analyzes pipeline and business trends, coordinates executive communications, monitors policy adherence, supports compliance reviews, and improves business processes.

Support commercial sales and service by assisting customers with product selection and orders, maintaining billing and inventory, coordinating deliveries and returns, conducting account visits, generating new business via outbound calls and outreach, managing consignment and vehicle safety, and leading the commercial department in the manager's absence.

Manage adoption, retention, and solution optimization for legal-industry clients using Intapp products. Monitor usage and health data, execute structured success plays, advise clients on configuration and best practices, and provide post-deployment consulting. Build expertise across Intapp’s product suite, synthesize client feedback into recommendations, identify expansion opportunities, and act as a trusted advisor and internal customer advocate.

Lead strategic customer success for large financial institution clients using AI-driven fintech SaaS solutions. Manage onboarding, adoption, renewals, expansions, and client advocacy while serving as the primary executive contact. Collaborate with Product, Engineering, Data Science, Marketing, and Sales to align client needs with the product roadmap, improve engagement processes, and ensure delivery against project and contractual commitments. Occasional travel to client sites is required.

Lead a development pod to deliver AI-enabled eGRC solutions on ServiceNow IRM/GRC and NowAssist. Maintain prioritized backlog, translate complex business requirements into product increments, align stakeholders, manage delivery, monitor performance, and ensure regulatory and risk alignment while promoting Agile practices and continuous improvement.

Develop, implement, and tune real-time fraud detection rules; analyze fraud trends and rule performance; support investigations and reporting; collaborate with Product, Engineering, and Operations to reduce losses and false positives while ensuring governance and compliance.

Lead and scale enterprise IAM operations and governance, ensuring identity lifecycle, provisioning, certifications, entitlement accuracy, and privileged access oversight. Drive IAM as Tier 0 services with high availability, automation, and AI/ML-enabled risk detection. Partner with Risk, Audit, HR, and engineering to align controls, remediate findings, and deliver KPIs while building a high-performing IAM leadership team.