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Lead design and governance of enterprise operations training across North American manufacturing branches. Build scalable onboarding, OJT, certification and trainer development systems; align training to operational KPIs; partner with branch leadership and COE to execute strategy, measure impact, and continuously improve workforce readiness.

Design end-to-end mobile and web product experiences for insurance, payments, claims, and investments. Create user flows, wireframes, prototypes, and polished interfaces; build scalable design systems; collaborate with PMs and engineers; iterate using product data and user feedback to improve usability and accessibility.

Lead pre-sales technical discovery, design and run proof-of-value engagements, deliver demos and architectures across cloud, on-prem, IoT, and embedded environments; address security/compliance (FIPS, CNSA, PQC), respond to RFPs/RFIs, and ensure smooth handoffs to Customer Success.

Perform as a friendly Kid Cow mascot at events: entertain and engage guests, attend scheduled appearances, ensure safety while in costume, maintain costume cleanliness and storage, collaborate with event organizers, and represent the organization positively and professionally.

Lead and develop a high-volume SMB sales team to drive new business growth. Coach on prospecting, discovery, objection handling, negotiation and closing. Monitor pipeline health and CRM accuracy, partner on strategic opportunities, collaborate cross-functionally, support hiring/onboarding, and identify process improvements to boost win rates and revenue.

Supervises Data Services team focusing on data engineering and operations, ensuring alignment with IT policies, data governance, and operational reliability of data products.

Lead and scale paid mobile acquisition across ASA, Google, Meta, DSPs and other channels. Build measurement systems connecting spend to subscription revenue and LTV, run repeatable testing frameworks, drive creative strategy, use AI to speed reporting and optimization, and establish operating rhythms for budgeting, experiments, and performance forecasting.

Manage a portfolio of 5-10 accounts (including enterprise) to drive adoption, renewals, and expansion of Modulate products. Serve as trusted advisor, lead trials/POCs, collaborate with sales/product/engineering, deliver data-driven recommendations and presentations, and ensure excellent customer experience and onboarding.

Lead and manage premium audit operations across field, phone, and mail channels. Oversee auditors and vendors, set quality and productivity standards, develop training, resolve escalated audit issues, support strategic initiatives, ensure regulatory compliance, and drive continuous improvement.

Senior leader accountable for strategy, growth, and performance of CBCS ancillary claims solutions. Oversees vendor selection and management, solution design, pricing, financial performance, go-to-market, utilization, adoption, training, and cross-functional collaboration to embed solutions into claims workflows and drive client value. Manages SLAs, KPIs, budgets, and change management; partners with sales, marketing, finance, and operations.