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Advises students and families on financial aid, evaluates and packages aid applications, reviews satisfactory academic progress appeals, certifies loan eligibility, and conducts financial aid workshops. Coordinates veteran benefits, study abroad budgets, state program eligibility, external agency communications, and compliance with federal, state, and institutional regulations.

Provides administrative and operational support for sales processes and client accounts. Coordinates documentation, compliance requirements, proposals, temporary security services, vendors, events, gifts, and client logistics. Maintains Salesforce CRM data, tracks budgets and deadlines, and coordinates across sales, operations, clients, and subcontractors. The role is on-site five days per week, requires some evening and weekend availability, and involves less than 10% travel throughout suburban Chicago and Northwest Indiana.

Provides administrative and project support to Foundation leadership, including scheduling, calendar coordination, file organization, data entry, communications, event planning, registration, setup, and follow-up. The intern gathers program updates, supports newsletters, organizes event materials, assists with special projects, and contributes to nonprofit operations, community engagement, and executive administration.

Participate in a 12–24-month rotational sales development program covering customer service, quoting, inside sales, product support, and field sales exposure. Learn industrial products and markets, manage quotations and pricing, support lead generation, analyze sales trends, deliver presentations, and assist regional sales managers. The program is designed to develop candidates into Regional Sales Managers responsible for territories and customer accounts.

Supervise and develop accounting team members while coordinating month-end close, reconciliations, accruals, journal entries, financial statements, and management reporting. Research discrepancies, support audits, improve accounting processes and internal controls, assist with software and reporting-tool implementations, and collaborate with operational departments. Monitor work quality, resolve issues, identify automation opportunities, and communicate significant accounting matters to the Controller.

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

The Customer Business Manager owns profitable growth for assigned Target accounts. Responsibilities include forecasting, P&L and budget management, promotional ROI analysis, pricing and assortment recommendations, customer business planning, retailer negotiations, digital commerce execution, and cross-functional coordination with Sales, Trade, Marketing, Supply Chain, and Brand teams.

Onboard and engage suppliers in public procurement programs, guide them through participation, and help promote awarded contracts to government agencies. Lead supplier meetings, webinars, outreach, and virtual events; develop market, account, and marketing plans; maintain CRM follow-through; and coordinate with account management, compliance, enablement, and program success teams. Represent SOVRA at conferences and trade shows with travel of up to 25%.

Provide onsite desktop and IT support in a hybrid workplace. Responsibilities include resolving tickets, installing and maintaining physical office technology, deploying and managing Mac hardware with JAMF Pro and Apple Business Manager, tracking inventory in Snipe-IT, administering Google Workspace accounts and permissions, and supporting employee onboarding through account, software, and hardware setup.

Provides administrative support to the RATT program leadership and geographically dispersed team. Coordinates schedules, meetings, communications, travel, records, reports, correspondence, and contract deliverables. Maintains program documentation and handles classified materials under security protocols. Requires five years of administrative experience, Microsoft Office proficiency, strong organizational and communication skills, U.S. citizenship, and an active Secret clearance. Government contracting or military administrative experience is preferred.