Top Operations Manager Jobs in Buffalo, NY
The Sr. Manager, CX Operations will lead a team to enhance customer experience through effective process management and tool optimization. Responsibilities include coaching team members, developing Business Requirements Documents, overseeing stakeholder communications, KPI reporting, and ensuring smooth release management of new features, while maintaining compliance and risk management.
As a Proposal Manager, you will manage proposal submissions from start to finish, collaborating with subject matter experts and stakeholders to ensure high-quality proposals that meet customer goals. Your role also includes creating project plans, reporting progress, and maintaining a response library.
As Strategy Lead, UX, you will leverage brand and consumer insights to develop compelling strategies, lead client projects, and maintain strong client relationships. Your role includes conducting research, designing user experiences, facilitating workshops, and mentoring junior strategists, all while ensuring user needs and client goals are balanced throughout project cycles.
As a Securities Operations Associate II - Settlements at FIS, you will be responsible for primary and secondary market loan settlements, monitoring loan closings, updating data, resolving trade issues, and assisting with asset administration. Requires a Bachelor's degree, 2+ years of accounting or finance experience, advanced Excel skills, knowledge of loan settlements, and the ability to interpret credit agreements. Additional experience in loan transactions and syndicated loans is a plus.
You will lead and modernize the web development team by owning the complete web stack and technical strategy, improve development speed, implement coding best practices, and support direct team coding efforts while collaborating with marketing and other stakeholders.
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The Lead Enterprise Engagement Manager at Rackspace oversees multiple medium to large projects, ensuring quality and adherence to time and cost constraints. Responsibilities include developing project plans, managing customer relationships, providing service guidance, creating reports, and collaborating with cloud engineers. The ideal candidate will balance priorities effectively, anticipate issues, and coordinate solutions across stakeholders.
The LATAM Regional Change Lead will execute Success Enablement Plans, ensuring stakeholder engagement and collaboration with global teams. Responsibilities include facilitating regional change networks, conducting impact analyses, maintaining communication with leadership, and supporting training sessions to meet regional needs.
The Group Quality Supervisor oversees a team of about 60 Group Facilitators, ensuring the delivery of high-quality care and positive experiences for clients in psycho-educational groups. Responsibilities include conducting audits, managing team schedules, and facilitating group supervision. The role requires a master’s degree in mental health, independent licensure, and prior management experience.
As a Team Lead, Bookkeeping at Housecall Pro, you will balance team management with individual contribution, oversee month-end reconciliation, support accounting customers, and provide white-glove onboarding services for small business accounting in the U.S. home services space.
The Implementation Manager at Brightflag will oversee the implementation of the Brightflag platform for enterprise customers, ensuring on-time and on-budget delivery. Responsibilities include understanding customer requirements, configuring applications, conducting data migrations, providing training, and managing multiple projects simultaneously, while collaborating with various teams.
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