Group Quality Supervisor
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of ~60 dedicated, passionate Group Facilitators. They are responsible for the productivity and performance of their teams with the goal of ensuring all clients have a positive, meaningful, and healing experience in groups.
The Group Quality Supervisor has a master’s degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams >5 full-time equivalents previously.
The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team’s performance and use data to drive decision making. They are devoted to the Charlie Health mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day.
This W2 position requires full-time, flexible availability to meet the needs of our adolescent and young adult clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 10:00 am MST - 7:00 pm MST Monday through Friday with flexibility based on current needs of the role (i.e., evening groups and occasional saturday groups).
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
- Manage team of ~60 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication
- Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care
- Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate
- Review groups data to inform strategic decision making about team performance and group dynamics.
- Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health
- Facilitate groups weekly and complete documentation within 24 hours
- Participate in routine leadership meetings and contribute to strategic decision making
- Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
- Complete other duties as assigned by Clinical Leadership
Requirements
- Master’s degree in mental health or related field required
- Experience managing Independent Contractors required
- Experience working with adolescents and young adults required
- Experience in conducting group treatment required
- Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required
- Reliable WIFI connection when meeting with clients required
- Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required
- Licensed mental health professional required
- Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required
- Work authorized in the United States and native or bilingual English proficiency
- Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
- This position is not available for candidates with residency in CA, NY and CO at this time.
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
#LI-Remote
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.