Proposal Manager

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com 

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/ 

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

 Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

As a Proposal Manager at Cyara, you will work with a diverse team of subject matter experts to deliver high-quality proposals in support of our customer's unique program goals and objectives. Working under the leadership and guidance of the VP, Solution Sales & Enablement, you will be responsible for end-to-end management of proposal responses -- from facilitating bid/no bid decisions, collaborating with SMEs, identifying win themes, creating and executing a proposal project plan, conducting kick-off meetings, gathering clarification/follow-up questions, reporting proposal progress to stakeholders, submitting the final proposal for consideration, and contributing to maintaining the RFP response library.

This is a unique opportunity to build and set the direction for proposal management at Cyara - evolving our approach, creating response libraries, and using creative approaches for internal coordination and review processes. You will have a critical role in driving business success at Cyara. If you are driven and thrive working in a challenging and dynamic environment, Cyara may be the company and culture for you. Self-motivated with the ability to work independently while managing multiple tasks under strict deadlines is critical.

What You’ll Do:

• Project manage the proposal lifecycle for RFXs, from initial intake to final submission, coordinating inputs from all stakeholders.
• Manage multiple proposals concurrently while adhering to strict deadlines.
• Develop proposal materials by writing, editing, proofreading, and formatting content to ensure clarity, accuracy, and consistency.
• Develop an understanding of automated testing and monitoring, Cyara’s unique differentiators, and the competitive landscape
• Build and maintain our proposal content library and ensure the accuracy of responses as our products, brand, and business evolves.
• Identify opportunities to improve our competitive advantage in future proposals
• Continuously improve the effectiveness and efficiency of the RFP response process

What We’re Looking For:

• 3+ years of experience in proposal development, with a proven track record of producing winning proposals
• Experience working in a high-growth, SaaS environment
• Exceptionally high attention to detail with excellent editing, proofreading and formatting skills
• Extremely organized and capable of managing deadlines and competing priorities in a fast-paced environment
• Comfortable using and learning RFP response software (e.g., Responsive, Loopio)
• Government RFP experience a plus

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid