Top Tech Jobs & Startup Jobs in Boston, MA

Leads and coaches Customer Support Representatives and Specialists while serving as a hands-on escalation point for complex customer issues. Develops support strategy, manages metrics and SLAs, improves workflows and knowledge management, and drives customer satisfaction and operational efficiency. Partners with Product, Engineering, Customer Success, Sales, Professional Services, and Operations to resolve issues, reduce support demand, and communicate customer insights. Oversees 24/7 on-call support and continuous improvement initiatives.

Manage end-to-end payroll operations across the US, India, and UK, ensuring accurate, timely, and compliant processing. Lead an offshore payroll team, own payroll systems and integrations, support implementations and Workday Payroll rollouts, and oversee payroll accounting, reconciliations, audits, tax compliance, controls, and process improvements. Partner with PeopleOps, Benefits, and Accounting while resolving complex payroll issues and protecting confidential employee data.

Owns care delivery product capabilities including prescribing, prior authorizations, and virtual visit workflows. The role gathers clinical and business requirements, prioritizes roadmaps, translates needs into product specifications, partners with engineering and cross-functional teams, tracks product metrics, facilitates Agile ceremonies, and leads feature rollout and training. It also identifies responsible applications of AI and automation to reduce clinical and administrative burdens in a regulated healthcare environment.

Lead production for AAA game publishing initiatives across development and internal publishing teams. Manage milestones, schedules, budgets, risks, quality, stakeholder communication, and concurrent workstreams throughout titles’ full lifecycles, including post-launch live service content. Coordinate distributed teams, marketing, business development, QA, research, data, product, and platform partners while advocating for player experience and maintaining delivery standards.

Implements and launches managed services for clients by documenting current and future processes, configuring and testing workflows, performing outsourced operational work, and preparing service documentation. Coordinates project tasks, resources, systems, and access while advising clients and internal teams on licensing, tax, and short-term rental services. Supports onboarding, manages multiple engagements, communicates with stakeholders, and transitions live services to ongoing delivery and support teams.

Own product marketing for Tempo’s enterprise Strategic Portfolio Management and AI-native platform. Develop persona- and industry-specific messaging, positioning, narratives, launches, go-to-market programs, sales enablement, competitive materials, and partner marketing. Partner with Product, Finance, Sales, Growth, and Partner Marketing teams on pricing, campaigns, customer research, launch frameworks, and roadmap influence. Use AI tools to improve research, analysis, content production, and marketing workflows.

Manage and grow industrial customer accounts across a Louisville or Lexington territory. Build long-term customer relationships, provide technical support, resolve issues, identify cross-sell and expansion opportunities, and coordinate with internal teams. Conduct customer site visits, on-site testing, service reviews, reporting, proposals, and presentations. Complete field training, follow safety procedures, and travel up to 50%, including overnight trips.

Own the Data Solutions business end to end, including revenue, strategic client relationships, team leadership, and product direction. Source and close complex data deals with institutional investors, build predictable pipelines, guide pricing and forecasting, drive account adoption and expansion, coach sales and client support teams, and translate investor feedback into product roadmaps.

Leads global business development and resource mobilization for institutional, foundation, private-sector, and other funding opportunities. Responsibilities include donor engagement, pipeline management, capture planning, proposal coordination and writing, budgeting, partner negotiations, go/no-go decisions, trend analysis, proposal reviews, and strengthening organizational BD systems and staff capacity. The role is remote within the United States, preferably in the MD/DC/VA area, and requires travel up to 35%.

Leads the data science roadmap and manages Data Scientists and Analysts while remaining hands-on. Designs data pipelines, ETL/ELT processes, analytical datasets, machine learning models, predictive analytics, optimization, and AI solutions. Partners with executives and cross-functional teams to translate business needs into scalable solutions, establish success metrics, improve data governance, and deliver measurable operational and financial value. Coaches team members, develops organizational capabilities, and communicates analytical outcomes to technical and non-technical stakeholders.