Top Customer Success & Experience Jobs in Birmingham, AL

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Customer Support Representative at Moab will manage customer inquiries, investigate bugs, facilitate communication with engineering, and enhance the knowledge base while using AI tools to streamline support processes.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

The Lightning Evangelist will engage with the Lightning community, attract new developers, organize calls, and support business development efforts.

As a Solutions Architect, you will lead integrations between Brightflag and customer systems, translating requirements into integration designs, managing projects, and driving best practices for integration workstreams.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Own end-to-end patient engagement campaigns for pharmaceutical clients: kickoff through launch and measurement, manage setup, quality control, reporting, client communication, cross-functional coordination, process improvements, and mentor junior team members.

The VP of Strategic Accounts drives customer growth and retention through deep understanding of their business, overseeing account management, and ensuring high customer satisfaction. Responsibilities include revenue growth, contract renewals, client relationship management, and collaboration with internal teams to enhance service delivery.