Top Customer Success & Experience Jobs in Birmingham, AL

Own end-to-end technical relationships for enterprise customers: lead onboarding and complex implementations across cloud data warehouses, drive adoption and expansion, deliver executive QBRs, build AI-powered automations and internal tooling, and enable agentic AI workflows to reduce engineering dependency and accelerate marketing outcomes.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.

Lead post-sales value realization by turning pre-sales ROI commitments into measurable outcomes. Build measurement frameworks, track KPIs, run executive value reviews, identify expansion signals, create reusable value playbooks, and feed outcome data into product and solution design to support renewals and growth.

The Client Partner manages customer relationships, ensuring satisfaction and effective utilization of Workday services, while leading projects and resolving escalations.

Manages strategic relationships with health system and provider partners, ensuring engagement, adoption, satisfaction, renewals, upsells, and measurable clinical research outcomes. Coordinates cross-functional teams across clinical, sales, marketing, product, engineering, and compliance. Advocates for customer needs, facilitates research partnerships and network programming, supports contracting, and drives patient-impact and account-performance goals.

Lead complex enterprise customer engagements across pre-sales, implementation alignment, adoption, and renewal readiness. Shape solution strategy, value demonstrations, and technical storytelling; translate network intelligence into strategic recommendations; coordinate escalations across Services, Product, and Engineering; drive adoption, expansion, and measurable value realization; and build executive relationships while representing customer and regional perspectives internally.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Serve as the strategic technical advisor for enterprise SaaS customers after go-live. Manage technical relationships, platform adoption, integrations, scalability, risks, releases, escalations, and optimization. Partner with Customer Success, Engineering, Product, Support, and Implementation teams to resolve issues and drive retention, value realization, and expansion. Lead technical reviews, workshops, Executive Business Reviews, documentation, and process improvements. The role requires approximately 30–40% travel across Europe and North America.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.