Top Customer Success & Experience Jobs in Birmingham, AL

Lead and scale a Consulting Account Management organization to drive retention, expansion, and product adoption. Build repeatable processes, forecast revenue, coach managers and ICs, recruit talent, partner with Sales/Product/Marketing, and communicate customer signals to leadership.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

The Customer Engagement Programs Director is responsible for designing and managing global customer success programs to drive retention and executive engagement. The role facilitates account managers with resources and develops internal and external communications to enhance client relationships.

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

The Developer Evangelist will engage with game developer communities, create content, represent Xsolla at events, and gather feedback to improve product offerings.

Lead and develop a Technical Account Management team for mid-market and enterprise AMER accounts to drive onboarding, adoption, retention, and expansion. Build operating rhythms, use health and adoption data to prioritize interventions, run renewal and executive reviews, partner cross-functionally, and operationalize AI-driven workflows and playbooks to scale coverage and improve outcomes.

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

As an Account Manager, you will work cross-functionally to support complex customers, build relationships, and provide strategic insights to enhance their experience with WorkOS products.

The Sandbox U Virtual Mentorship Program by Hook pairs mentees with mentors for 10 weeks to develop skills in creative professions.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.