Top Customer Success & Experience Jobs in Birmingham, AL

The Social Media Monitoring Specialist provides customer service through monitoring client social profiles, responding to inquiries, and collaborating with account managers to maintain brand voice and customer engagement.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

Manage a portfolio of strategic customers to drive retention, product adoption, revenue expansion, and advocacy. Lead onboarding, integrations, account planning, executive business reviews, KPI tracking, and cross-functional initiatives. Identify upsell/cross-sell opportunities and represent the customer voice to sales, product, and engineering to improve outcomes.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.

Lead and scale the Account Management function: design operating models, recruit and coach Account Directors, drive account expansion and revenue, serve as strategic partner for key enterprise clients, align account management with delivery to ensure outcomes and profitability, and support company growth and strategic initiatives.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Provide online English tutoring for children in China. Engage in one-on-one and classroom lessons while offering feedback. Commitment and good communication are essential.

The representative handles high volumes of inbound calls, resolves inquiries regarding Life and Annuity business, and ensures quality support for customers.

The Customer Success Manager will engage with customers to drive value from Singular's product, manage onboarding, and enhance retention and account growth through technical solutions and client advocacy.