Top Customer Success & Experience Jobs in Birmingham, AL

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Leads a team of Retirement Onboarding Specialists and oversees end-to-end onboarding for qualified retirement plan clients. Responsibilities include reviewing plan documents, coordinating with recordkeepers, managing deadlines and caseloads, handling escalations, advising on plan design, ensuring ERISA and IRS compliance, developing team members, maintaining procedures and quality controls, and improving onboarding workflows and systems.

Supports institutions implementing FACTS products by providing onboarding assistance, phone support, online training, product guidance, configuration help, data exchange coordination, and follow-up. Maintains onboarding checklists, CRM records, tracking documentation, and monthly activity reports. Collaborates with operations and sales teams to ensure successful transitions, contributes to training materials and process improvements, and manages technical and operational onboarding activities.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Provides post-sales technical expertise for Sigma customers, advising on analytics implementation, performance, security, embedded analytics, APIs, data warehouses, and ETL. Designs and develops tailored business intelligence solutions, troubleshoots deployed systems, documents implementations, captures product feedback, identifies account-growth opportunities, and collaborates with Product and Engineering teams. The role requires extensive customer-facing business intelligence experience and up to 50% travel.

Manage enterprise veterinary hospital accounts, building regional and executive relationships, leading onboarding and activation, driving platform adoption, monitoring account health, reducing churn, and improving retention. Coordinate cross-functional teams, support QBRs, execute account plans, surface partner feedback, and co-own net revenue retention outcomes. The role is remote or hybrid in San Francisco and requires 30–50% travel for partner meetings, onboarding, and industry events.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Deploy and support enterprise security products in customer environments. Troubleshoot issues using logs, HAR files, and configurations; document root causes; escalate effectively to engineering; support customer onboarding; maintain technical documentation; improve deployment processes; and share field insights with product, Customer Success, Solutions Architecture, and QA teams.

Provides advanced technical support for Curam enterprise applications, owning customer issues from investigation through resolution. Responsibilities include analyzing logs and application behavior, troubleshooting complex problems, coordinating with development and product teams, communicating with customers, documenting solutions, and improving support processes. The role requires customer-facing technical expertise, software lifecycle knowledge, and participation in on-call rotations.