Top Customer Success & Experience Jobs in Birmingham, AL

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.

The CRM Analyst SR will implement and optimize HubSpot solutions, manage CRM tools, design marketing campaigns, analyze performance metrics, and provide team training and support.

As an OPI/VRI Interpreter, you will provide interpretation services across languages, ensuring effective communication while maintaining cultural sensitivity and ethical standards.

Lead the onboarding and implementation of new clients for iCareManager, managing projects, conducting training, and ensuring client satisfaction throughout the process.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

Serve as a strategic advisor for dealership clients to drive product adoption, onboarding, reporting analytics, and financial analysis of warranty claims. Manage account relationships, lead meetings, identify performance gaps, escalate issues, and advocate customer needs to product and cross-functional teams. Support escalations, mentor peers, and contribute to process improvements to increase operational efficiency, customer satisfaction, and long-term client retention.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.