Top Customer Success & Experience Jobs in Birmingham, AL

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Own strategic customer relationships by leading onboarding, implementation, adoption, account health, workflow optimization, AI enablement, and expansion efforts. Translate customer requirements into scalable ClickUp workflows, templates, integrations, automations, and AI agents. Monitor usage and business outcomes, conduct workflow discovery, provide training and change management, and collaborate with Sales, Product, Engineering, and Support to drive renewals, growth, and measurable customer value.

Owns post-go-live client success for assigned enterprise accounts by driving adoption, monitoring health and sentiment, managing escalations, delivering business reviews, and identifying expansion signals. The role partners with Support, Deployment, PMO, and Account Management while providing renewal health input without owning contracts, quotas, negotiations, or routine ticket resolution.

Supports SaaS customers after purchase by resolving inquiries and technical concerns, creating Helpdesk knowledge-base articles, collecting product feedback, and collaborating with sales, marketing, and product teams. The role requires strong communication, relationship management, autonomy, and the ability to work Pacific Time business hours. Experience in customer success and knowledge-base content creation is expected; equipment rental and QuickBooks Online knowledge are advantageous.

Serves as the senior technical advisor for complex enterprise customers, providing architecture guidance across hosting, cloud, networking, security, scalability, and business continuity. Leads migrations, platform transformations, critical escalations, incident reviews, and cross-functional initiatives. Builds executive relationships, influences retention and growth, mentors Technical Account Managers, and develops scalable account-management and technical-review frameworks. Requires strong infrastructure troubleshooting, stakeholder communication, project management, CRM, ticketing, and enterprise customer experience.

Serve as the primary technical advisor for strategic enterprise customers, leading onboarding, integrations, troubleshooting, product adoption, and ongoing support. Build relationships with technical and business stakeholders, advocate for customer needs, analyze usage and health metrics, and provide actionable recommendations. Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver tailored solutions and influence product direction. The role is fully remote in the US with minimal customer travel.

Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

Manage property insurance client relationships from onboarding through renewal, drive product adoption, connect usage to measurable outcomes, monitor client health, and identify expansion opportunities. Build relationships with underwriters, analysts, and product stakeholders while coordinating cross-functional support and conveying client feedback internally. The role requires strong communication, analytical, organizational, and client management skills, plus the ability to learn insurance workflows, analytics, and AI-driven products.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Supports end-to-end onboarding of newly sold 401(k) plans from contract through go-live. Responsibilities include preparing plan documents, verifying plan design elections, establishing trust and investment configurations, coordinating payroll integrations, monitoring initial contributions, maintaining Salesforce records, educating plan sponsors and advisors, ensuring ERISA, IRS, and DOL compliance, and escalating complex issues appropriately.