Top Customer Success & Experience Jobs in Birmingham, AL

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Provides first-line technical and customer support for Neumo’s cloud records and search products. Troubleshoots website, email, computer, account, and portal issues; manages support tickets; communicates resolutions; and collaborates with engineering, QA, and product teams. Maintains help documentation, procedures, checklists, and issue logs. Monitors business accounts for errors and data anomalies while prioritizing multiple inquiries and de-escalating customer concerns.

The Dynamic PC Support Technician provides technical support for desktop and laptop repairs while ensuring high customer satisfaction. Responsibilities include troubleshooting, responding to client inquiries, and managing service calls within agreed service levels.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

We are looking for individuals with excellent people skills for a fully remote Manager in Training position, offering flexibility and incentives.

The News Reporter will cover Alabama legislature and state government stories, produce news content, conduct interviews, and engage with audiences across platforms.

The Customer Account Representative will manage client accounts, maintain satisfaction, build relationships, and coordinate services internally while resolving inquiries and improving customer experiences.

The Career Services Advisor helps students with job search and placement, coordinates workshops, resolves student issues, and maintains client records.