Top Customer Success & Experience Jobs in Birmingham, AL

Lead and scale Account Management for large enterprise merchant partners: set strategy, build and coach a high-performing team, drive retention/growth and product adoption, manage executive relationships, resolve complex issues, and partner cross-functionally to deliver measurable commercial outcomes.

Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.

Lead and grow complex enterprise client relationships for a fintech SaaS platform. Own client satisfaction, retention, delivery confidence, commercial outcomes, executive alignment, and expansion. Build C-suite relationships, establish governance, quantify business outcomes, create joint success plans, and orchestrate internal teams across Product, Engineering, and Services. Manage renewals, pricing, contracts, and escalate/remediate incidents while driving measurable advisor and business outcomes.

Serve as the Benefits subject matter expert for the Customer Experience team, resolving complex escalations, coaching specialists, conducting QA and UAT, collaborating with Product and Engineering, and driving process and product improvements to enhance customer outcomes and first-contact resolution.

Provide email and phone support to agency partners, handle onboarding/offboarding, assist with CRM and portal configurations, resolve document and commission questions, troubleshoot technical issues with Engineering, identify trends, and support back-office tasks to ensure data alignment and customer success.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, resolve technical escalations, deliver adoption trainings, advocate product improvements, and partner cross-functionally to improve payroll and tax workflows and customer outcomes.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

Own and grow a regional portfolio of VinSolutions clients to retain revenue, drive product utilization, identify upsell opportunities, resolve account issues, deliver onsite and virtual engagements, monitor account performance, and advocate client needs internally.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.