Top Customer Support Jobs in Birmingham, AL

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Manage a portfolio of high-end matchmaking clients through weekly check-ins, compatibility-based matching, coaching, date coordination, follow-ups, and CRM documentation. Support client upgrades and renewals while assisting with profile reviews, recruiting matches, launch events, and light event planning. The role requires exceptional interpersonal skills, organization, conflict resolution, technology proficiency, and at least five years of successful matchmaking experience.

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provide technical customer support across iOS, Android, and web platforms. Troubleshoot issues, reproduce and document bugs, identify trends, escalate urgent problems, and communicate customer feedback and feature requests to Product and Engineering. Manage a high ticket volume with empathy, explain technical concepts clearly, and collaborate with Product, Engineering, Marketing, Analytics, and Trail Data Operations. Experience with support tools, AI support bots, public support content, languages, or mapping applications is beneficial.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and dispatches, routes complex concerns, and meets queue, service-level, quality, and schedule requirements. Works collaboratively with experienced team members while learning company procedures and technology capabilities.

Advise students on financial aid programs, Title IV eligibility, documentation, awards, payment options, and borrowing. Evaluate submitted documents, calculate tuition and aid amounts, communicate requirements, review eligibility changes, and ensure compliance with government, state, military, VA, and institutional policies while meeting service metrics.

Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.

Guide students through financial aid processes by explaining funding options, evaluating documentation, calculating tuition and aid awards, identifying eligibility requirements, and reviewing changes throughout enrollment. Communicate through phone, email, and messaging platforms while ensuring compliance with Title IV, state, military, VA, and institutional policies. Provide responsive service and meet performance metrics.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.