Top Customer Support Jobs in Birmingham, AL

Provide multi-channel customer support via email, chat, and phone; update customer records in internal systems; troubleshoot and resolve inquiries; collaborate to improve processes and customer satisfaction.

Lead and scale a patient experience/customer service team across phone, chat, and email. Own hiring, onboarding, performance management, QA, escalations, staffing, training, reporting, and cross-functional partnership to resolve systemic patient issues while ensuring HIPAA-compliant handling of PHI.

Handle escalated inbound calls and provider communications, research payer systems for refund/claim questions, log and return voicemails, monitor email/chats, escalate issues, meet quality/productivity standards, and comply with HIPAA.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Provide inbound bilingual (English/Spanish) customer support for energy-efficiency programs: handle calls, scheduling, enrollments, program education, basic tech support, chat/email interactions, follow scripts, use multiple platforms, meet performance metrics, and maintain scheduled shifts in a remote home-office environment.

Provide phone-based customer support to IDEXX veterinary customers, answering 50–70 calls daily, explaining lab test results, coordinating follow-up tests and sample logistics, and resolving issues quickly while using computer systems and Microsoft Teams—all in both French and English.

Provide corporate clients with accurate, cost-effective domestic and international travel arrangements via Apollo/Sabre GDS, ensure compliance with client policies and preferred suppliers, deliver high-level customer service, handle ticketing (exchanges/reissues), support multiple accounts, and meet performance and productivity standards during assigned remote shift.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.