Top Customer Support Jobs in Birmingham, AL

Operates high-volume copy, print, scanning, binding, mailing, shipping, and receiving equipment and processes. Provides basic equipment troubleshooting, maintains service and inventory records, distributes mail and supplies, coordinates service calls, and supports occasional reception, filing, meeting setup, building moves, and light maintenance. Travels between customer sites as needed and delivers completed jobs while maintaining strong customer communication.

Operates high-volume print, copy, scanning, binding, mailing, shipping, and receiving equipment; performs basic troubleshooting, inventory tracking, document filing, customer service, reception, delivery, and occasional meeting-room setup. Supports multiple customer sites, responds to service requests, maintains logs and reports, and may handle light maintenance, cleaning, and emergency or off-hours work. The role requires flexibility, strong communication, basic computer skills, and the ability to lift up to 50 pounds.

Prepare, inspect, assemble, load/unload, and stage trench safety rental equipment; verify tickets/returns; assist deliveries; provide customer service and equipment recommendations while following safety procedures.

Support new and existing VIP clients through onboarding, answer program questions, coordinate coach-client assignments, resolve issues, and maintain engagement. Identify retention, renewal, and program expansion opportunities while providing responsive, empathetic service. Collaborate with customer success, coaching, leadership, and operations teams, participate in required meetings, and support clients through email, phone, and text.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Leads a regional, multi-team customer support organization, ensuring high-quality service, SLA and KPI performance, effective escalations, critical incident resolution, and customer communication. Partners with Product, Engineering, and executive leadership to address recurring issues, improve processes, implement tools, and align regional execution with global strategy. Oversees managers, operational governance, performance reporting, and continuous improvement.

Provides first-level customer support for account, billing, connectivity, and basic technical issues. Handles inbound calls, troubleshoots Tier I problems, documents interactions, updates customer records, upsells services, meets performance metrics, and escalates complex matters. Requires strong communication, problem-solving, computer, and multitasking skills, along with availability for variable shifts, overnights, weekends, holidays, and mandatory virtual training.

Coordinates VIP private jet trips from booking through completion, serving as the primary contact for clients, suppliers, and internal teams. Responsibilities include confirming flight details, managing itinerary changes and additional services, reviewing documentation, monitoring flights, resolving feedback, requesting reviews, and supporting sales. The role requires strong communication, customer service, organization, composure under pressure, attention to detail, and comfort using aviation systems.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.