Top Customer Support Jobs in Birmingham, AL

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Provide responsive customer support for Teamworks’ financial products by troubleshooting complex issues, managing case queues, handling technical requests, and answering transaction questions. Analyze payment issues, assist with disputes, protect sensitive information, and coordinate with internal teams to improve products and customer outcomes. Evening and weekend coverage is required.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.

Provide phone, email, and social media product support and troubleshooting for homeowners and plumbers using water filtration products. Handle order entry, account reconciliation, ticketing, SAP checks for stock/availability, dispute resolution, and identify cross-sell opportunities. Maintain product knowledge, support installations/maintenance questions, and report to the E‑Commerce Channel Manager. Remote role with occasional Fort Worth office visits.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.