Top Customer Support Jobs in Birmingham, AL

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Prepare, inspect, assemble, load/unload, and stage trench safety rental equipment; verify tickets/returns; assist deliveries; provide customer service and equipment recommendations while following safety procedures.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Provides front-line member service by opening and closing deposit accounts, processing transactions, maintaining records, resolving member issues, cross-selling products, and performing teller and notary functions. Acts as liaison between departments and may support lending and mortgage processes.

Lead Customer Experience and Partner Operations while supporting Sales Operations. Design scalable systems and AI-driven tools to reduce manual work across onboarding, health scoring, support, services delivery, and renewals. Build analyses to surface churn risk, expansion opportunities, partner ROI, and services margin, and convert insights into process and systems improvements. Operate as a senior individual contributor in a fast-paced, remote US environment.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Lead shift operations in a 24/7 support environment to maintain service levels, productivity, quality, and CSAT. Provide real-time coaching and queue/workload management, monitor intraday performance, identify and mitigate operational risks, ensure shift handoffs, and develop a small team of agents while partnering with managers on improvements.