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Top Operations & Support Jobs in Birmingham, AL
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.
Top Skills:
AgentforceCcpaCopadoEinsteinGdprGearsetLightning For OutlookOmni-ChannelRevenue Cloud AdvancedSales CloudSalesforceSalesforce CliSalesforce CpqSalesforce FlowSalesforce KnowledgeService Cloud
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.
Top Skills:
Ai ToolingAsanaAutomationCat ToolsGoogle SheetsJIRALookerMemoqPhraseSmartlingTranslation Management Systems (Tms)Xtm
Artificial Intelligence • Fintech • Software • Travel
Administer NetSuite, UKG, Adaptive Insights, Numeric, Zip, and Tray.io, including configurations, workflows, integrations, permissions, access reviews, maintenance, documentation, and automation. Partner with Finance, Accounting, and People teams to translate business needs into system improvements, resolve issues quickly, support cross-functional technical initiatives, and eliminate repetitive manual work using AI and automation tools.
Top Skills:
Adaptive InsightsHrisNetSuiteNumericTray.IoUkgZip
Featured Jobs
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Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.
Top Skills:
Ai AutomationApolloCrossbeamLlmsPartnerstackSalesforceSQL
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Logistics • Marketing Tech • Software
Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.
Top Skills:
BiCRMData Warehouse ToolsLookerOmniSalesforceSQLTableau
Artificial Intelligence • Software
Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.
Top Skills:
Ai-Assisted TriageIntercomJIRAMetabaseShortcut
eCommerce • Edtech • Insurance • Mobile • Real Estate • Software
Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.
Top Skills:
Ai-Powered Support ToolsWeb Browsers
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Software
Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.
Top Skills:
Artificial IntelligenceBusiness Intelligence ToolsDelightedIn-App Messaging PlatformsIntercomQualtricsSalesforceSQLWorkflow Automation
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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.
Top Skills:
Artificial IntelligenceAssembledGenerative AiHexLookerSQL
Artificial Intelligence • Legal Tech
Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.
Top Skills:
Ai TechnologiesCommand Of The MessageMeddiccRevenue Operations Tools
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