Top Operations & Support Jobs in Birmingham, AL

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.