Top Operations & Support Jobs in Birmingham, AL

Provide real-time resolution for escalated and high-effort customers via inbound/outbound calls and email. Own customer experiences, document action items, use Five9/Intercom/GSuite/Slack/Asana, share frontline insights, and act as a brand ambassador to improve satisfaction and retention.

Provide high-touch executive support to the Chief Resilience Officer including complex calendar and travel management, meeting and event planning, stakeholder communication, project leadership, and confidential handling of sensitive information. Drive operational efficiencies, support executive initiatives and offsites, and use AI tools to streamline workflows and decision-making.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

The Senior Implementation Project Manager will lead the implementation lifecycle for clients, manage project plans, communicate progress, and ensure client satisfaction through collaboration and support.

The Implementation Director leads strategic healthcare technology implementations, ensuring successful project execution, client engagement, and process improvement. This role demands strong communication and problem-solving skills, along with experience in complex healthcare environments.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.

Lead GitLab’s global Deal Desk to scale quote-to-cash for complex subscription and consumption deals. Own deal structure, approvals, bookings fidelity, reconciliations, and commercial guardrails while partnering with Sales, Finance, Product, Pricing, Legal, and Ops to operationalize pricing, automate workflows, and enable the field. Serve as executive escalation for non-standard transactions and improve systems, controls, and processes to support a consumption-first GTM.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.

Manage YouTube asset workflows: source, prepare, and distribute assets; handle metadata, geoblocking, approvals, and uploads; coordinate cross-team communication; compile performance data and support marketing uploads.