Top Operations & Support Jobs in Birmingham, AL

Investigates and manages workers’ compensation claims across multiple states, determining compensability, benefits, reserves, and appropriate resolution. Responsibilities include communicating with injured workers, employers, medical providers, attorneys, and customers; coordinating medical management and return-to-work efforts; negotiating settlements; managing litigation, Medicare reporting, subrogation, fraud investigations, and recovery opportunities; documenting claim activity; and ensuring compliance with applicable statutes and best practices.

Investigates, evaluates, negotiates, and resolves moderately complex Michigan auto liability and physical damage claims. Responsibilities include analyzing coverage and liability, assessing vehicle damage, determining settlement values, approving payments, identifying subrogation opportunities, documenting claim files, coordinating repairs, and ensuring compliance with state laws and company standards. The role may involve inspections, repair-facility visits, litigation support, and travel outside the assigned territory.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Leads day-to-day Customer Experience operations during assigned coverage, managing queues, service levels, workload distribution, escalations, team performance, and customer-impacting risks. Provides real-time direction, coaching, and decision-making; monitors operational metrics; communicates business updates; and supports peak periods, launches, promotions, and weekend coverage.

Leads complex business and systems requirements analysis, stakeholder workshops, process and gap analysis, solution alignment, and continuous improvement. Translates needs into user stories, process flows, wireframes, decision models, and documentation. Partners with product, project, development, and QA teams, supports change management, mentors junior analysts, and establishes business analysis standards. The role is remote and requires significant professional experience, cybersecurity certification, U.S. citizenship, and an active Public Trust clearance.

Manage the full lifecycle of company publications, including document workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Provide eMan technical support, resolve user issues, coordinate with regional operations teams, recommend process improvements, and assist with global document-control platform migration. Requires strong organization, communication, attention to detail, Microsoft Office and Adobe Acrobat proficiency, and international travel eligibility.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Schedules insurance appraisal appointments, contacts policyholders through phone, SMS, and email, and builds trust while explaining appraisal requirements. Supports homeowners using the ASSIST photo-capture product, including app installation and technical troubleshooting. Maintains accurate work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.