Top Operations & Support Jobs in Birmingham, AL

Investigate, evaluate, negotiate, and resolve moderately complex Michigan auto liability and auto physical damage claims. Responsibilities include analyzing coverage, liability, damages, policy limits, state laws, subrogation opportunities, and repair estimates; communicating with insureds and claimants; approving payments; documenting claim files; managing repair shops and rentals; and referring claims when appropriate. The role requires strong negotiation, analytical, communication, organization, and decision-making skills, with occasional travel for inspections, meetings, or collaborative activities.

Processes sports and theatre ticket inventory, verifies listings and seat details, tracks refunds, resolves purchase and marketplace issues, and supports customer service calls. The role requires accurate data entry, strong organization, professional communication, flexible overnight and rotating shift availability, and the ability to manage deadlines while collaborating with brokers and internal teams.

The Chief of Staff serves as a strategic partner to the CEO and COO, managing executive operating cadence, board and investor relations, enterprise initiatives, OKRs, strategic planning, and organizational effectiveness. The role leads fundraising strategy across venture, philanthropic, and government sources, including pipeline management, grant execution, investor materials, and stakeholder engagement. It also coordinates executive meetings, tracks KPIs, supports decision-making, and manages cross-functional projects. Travel to markets, conferences, and company meetings is approximately 20–25%.

Investigates and manages workers’ compensation claims across multiple states, determining compensability, benefits, reserves, and appropriate resolution. Responsibilities include communicating with injured workers, employers, medical providers, attorneys, and customers; coordinating medical management and return-to-work efforts; negotiating settlements; managing litigation, Medicare reporting, subrogation, fraud investigations, and recovery opportunities; documenting claim activity; and ensuring compliance with applicable statutes and best practices.

Investigates, evaluates, negotiates, and resolves moderately complex Michigan auto liability and physical damage claims. Responsibilities include analyzing coverage and liability, assessing vehicle damage, determining settlement values, approving payments, identifying subrogation opportunities, documenting claim files, coordinating repairs, and ensuring compliance with state laws and company standards. The role may involve inspections, repair-facility visits, litigation support, and travel outside the assigned territory.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Leads day-to-day Customer Experience operations during assigned coverage, managing queues, service levels, workload distribution, escalations, team performance, and customer-impacting risks. Provides real-time direction, coaching, and decision-making; monitors operational metrics; communicates business updates; and supports peak periods, launches, promotions, and weekend coverage.

Leads complex business and systems requirements analysis, stakeholder workshops, process and gap analysis, solution alignment, and continuous improvement. Translates needs into user stories, process flows, wireframes, decision models, and documentation. Partners with product, project, development, and QA teams, supports change management, mentors junior analysts, and establishes business analysis standards. The role is remote and requires significant professional experience, cybersecurity certification, U.S. citizenship, and an active Public Trust clearance.

Manage the full lifecycle of company publications, including document workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Provide eMan technical support, resolve user issues, coordinate with regional operations teams, recommend process improvements, and assist with global document-control platform migration. Requires strong organization, communication, attention to detail, Microsoft Office and Adobe Acrobat proficiency, and international travel eligibility.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.